AMANDA METOYER
DeKalb,IL
Summary
Highly motivated self-starter is eager to contribute dynamic developmental skills toward actively supporting and optimizing performance of a progressive organization. Extensive experience in adapting to rapidly changing environments and business directions. A team leader and contributor to creating and implementing new procedures and protocols with the business and customers' needs held at the highest priority.
Overview
11
11
years of professional experience
Work History
Patient Access
Northwestern Medicine Kishwaukee Hospital
DeKalb, IL
05.2020 - Current
- Train new employees to excel with extraordinary standards and knowledge to increase their potential and assist with Peer Interviews.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy 100% of the time.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Recommended service improvements to minimize recurring patient issues and complaints.
Seat Technician/Materials
Adient
Sycamore, IL
01.2012 - 08.2020
- Train employees in assembly, procedures, and time management.
- Organize hundreds of rear covers, headrests, track plastics, and back panels for assembly daily.
- Stock and complete orders to maintain line function within quality standards with 90-100% accuracy.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked flexible hours across night, weekend and holiday shifts.
- Led projects and analyzed data to identify opportunities for improvement.
- Collaborated with team members to achieve target results.
Education
MBA - Human Resources Management
Indiana State University
Indiana (Online)2021
Bachelor of Arts - General
Northern Illinois University
DeKalb, IL12.2008
Certificates - Organizational Leadership
Northwestern Medicine Certificate Programs
Online (Chicago)03.2021
Associate of Arts - Education
Kishwaukee Community College
Malta, IL12.2006
Skills
- Patient information verification
- Patient condition observation
- Patient and family advocacy
- Skilled in patient relations
- Qualified in patient transport
- Multiple access points
- Patient database updates
Timeline
Patient Access
Northwestern Medicine Kishwaukee Hospital
05.2020 - Current
Seat Technician/Materials
Adient
01.2012 - 08.2020
MBA - Human Resources Management
Indiana State University
Bachelor of Arts - General
Northern Illinois University
Certificates - Organizational Leadership
Northwestern Medicine Certificate Programs
Associate of Arts - Education
Kishwaukee Community College
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