Amanda Milligan
Plainview,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Director of Student Success
Integrative Nutrition
12.2019 - 01.2024
- Managed a team of up to 12 Student Success representatives, fostering a positive work environment focused on teamwork and collaboration.
- Streamlined communication channels between departments, fostering greater collaboration in the pursuit of shared objectives related to student success.
- Evaluated staff effectiveness using key performance indicators, such as full resolution time and first reply time.
- Evaluated internal structure and created two additional roles to help with team effectiveness.
- Participated in User Acceptance Testing (UAT) for new product launches.
Manager of Student Success
Integrative Nutrition
01.2015 - 12.2019
- Managed a team of up to 12 Student Success representatives, fostering a positive work environment focused on teamwork and collaboration.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Conducted performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Handled escalated student situations with compassion while upholding company policy.
Student Services Coordinator
Integrative Nutrition
11.2011 - 01.2015
- Improved student satisfaction by being timely in addressing and resolving inquiries regarding course registration, finances, and academic policies with empathy.
- Supported the overall success of the program with regular updates and maintenance of the online learning platform.
- Collaborated with other staff members on special projects or initiatives aimed at enhancing the overall student experience.
Education
Bachelor of Arts - Communication And Culture
Clark University
Worcester, MA2008
Skills
- Time Management
- Cross-functional Teamwork
- Adaptability
- Change Management
- Interpersonal Skills
- Performance Metrics
- Critical Thinking
- Problem Solving
Certification
Health Coach Certificate, Integrative Nutrition
Timeline
Director of Student Success
Integrative Nutrition
12.2019 - 01.2024
Manager of Student Success
Integrative Nutrition
01.2015 - 12.2019
Student Services Coordinator
Integrative Nutrition
11.2011 - 01.2015
Bachelor of Arts - Communication And Culture
Clark University
Health Coach Certificate, Integrative Nutrition
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