Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Molina

Albuquerque,NM

Summary

A results oriented, enthusiastic, friendly individual with over a decade of experience in growing key customer relationships. Exceptional organizational skills, concise written communication, active listening abilities with a keen eye for detail.

Overview

14
14
years of professional experience

Work History

Lead Receptionist

High Desert Dermatology
11.2019 - Current
  • Welcoming patients and visitors with a helpful demeanor. Managing a multi-line phone system and effectively listening to and understanding the needs of callers. Routing calls and taking accurate messages. Scheduling appointments, filing and record keeping, mail handling and inventory management. Great attention to details in written communication requiring strong and accurate grammar. The ability to clearly convey information verbally to ensure patients understood their appointment details. Provide on the job training for new hires.

Laser Technician

High Desert Dermatology
11.2019 - Current
  • Consult with clients and discuss treatment goals, evaluate skin tone using the Fitzpatrick Scale and make recommendations for treatment. Prepare the treatment area and ensure proper sterilization of laser equipment. Adjust settings appropriately, monitor patient for safety, document treatment details and patient information.

Sun Van Chauffer

City of Albuquerque
02.2019 - 10.2019
  • Operate a large vehicle through Albuquerque paratransit service by providing transportation for individuals that have disabilities or impairments. Pick up and discharge passengers in safe locations. Demonstrate courteous relations skills in public interactions. Ensure passengers in wheelchairs or power chairs were buckled correctly. Operate a hydraulic lift-system, maintain record of passengers and fare. CPR and Emergency First Aid Certified.

Emergency Dispatcher

Luna County
07.2013 - 10.2015
  • Question callers, pinpoint their locations and assess the nature of their concern to determine the type of response needed. Accurately record details of calls, dispatches and messages. Dispatch the appropriate response team. Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, and after hour calls for departments within a city. Enter, update, and retrieve information from teletype networks, computerized data systems, as well as verbal command information. Maintain access to, and security of, highly sensitive materials. Provide emergency medical instructions to callers. Learn material and pass required test and background checks for certification. Accurate and exact entry of warrants and background checks.

Receptionist

Deming Animal Clinic
08.2011 - 07.2013
  • Greet persons entering establishment, determine nature and purpose of visit. Receive and record payment for services rendered, file and maintain records. Schedule appointments and update appointment calendars. Hear and resolve complaints from customers or the public. Perform administrative support tasks, such as proof reading and transcribing handwritten information. Provide training to staff using methods such as demonstrations, on the job training and meetings. Conduct orientation sessions and arrange training for new hires.

Education

GED -

Foothill High School
Albuquerque, NM

Skills

  • Client management
  • Strong ethical standards
  • Effective time management
  • Effective team leadership
  • Client support
  • Responsive to new challenges
  • Effective problem resolution
  • Self-driven project management
  • Clear verbal communication

Timeline

Lead Receptionist

High Desert Dermatology
11.2019 - Current

Laser Technician

High Desert Dermatology
11.2019 - Current

Sun Van Chauffer

City of Albuquerque
02.2019 - 10.2019

Emergency Dispatcher

Luna County
07.2013 - 10.2015

Receptionist

Deming Animal Clinic
08.2011 - 07.2013

GED -

Foothill High School

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Amanda Molina