Amanda Moore
Petersburg,VA
Summary
Dedicated and personable customer service professional with over 5 years of experience in providing exceptional support to customers in various industries. Skilled in resolving complex issues, fostering positive relationships, and exceeding customer expectations. Adept at multitasking and collaborating with team members to deliver outstanding service. Seeking to leverage my proven track record of success in a customer service role within a dynamic and customer-focused organization.
Overview
13
13
years of professional experience
Work History
Nanny/Babysitter
Meghan Scercy
07.2020 - Current
- Built positive and nurturing environments to support child social and emotional growth.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Organized activities that enhanced children's physical, emotional and social well-being.
- Assisted with light housekeeping duties as well as running errands.
Shift Leader
Once Upon A Child
05.2018 - 07.2020
- Completed opening procedures such as handling cash registers, verifying security measures, and unlocking doors
- Lead a team of sales associates to provide quality customer service, maintain inventory, and deliver a positive shopping experience
- Efficiently processed transactions for customers at checkout utilizing a POS system.
- Balanced cash drawer at the end of each shift and ensured proper recording of transactions in accordance with company policies.
Warehouse associate
Amazon fulfillment center
05.2013 - 01.2018
- Efficiently processed incoming and outgoing orders by picking, packing, and shipping items in a timely manner
- Safely operated a variety of warehouse equipment such as forklifts, pallet jacks, and hand trucks
- Collaborated with team members and supervisors to meet daily production goals and support overall warehouse operations
Crew trainer
Mcdonald's
04.2011 - 05.2013
- Demonstrated exceptional leadership skills by effectively training and mentoring new crew members to ensure consistency in service standards
- Efficiently and accurately processed customer orders in a fast-paced restaurant environment
- Resolved customer complaints and issues promptly to ensure a positive dining experience
Education
High School diploma -
Sussex Central High School
Sussex, VA06.2009
Skills
- Typing
- Customer service
- Adaptability
- Leadership
- Time management
- Communication
Timeline
Nanny/Babysitter
Meghan Scercy
07.2020 - Current
Shift Leader
Once Upon A Child
05.2018 - 07.2020
Warehouse associate
Amazon fulfillment center
05.2013 - 01.2018
Crew trainer
Mcdonald's
04.2011 - 05.2013
High School diploma -
Sussex Central High School