Amanda Moreno
Danville,IN
Summary
Dynamic professional with a proven track record at Champion Chevrolet of Avon, adept in CRM software and exceptional customer service. Excelled in boosting sales conversions through innovative strategies, demonstrating keen attention to detail and organizational prowess. Achieved significant customer satisfaction and sales targets by leveraging problem-solving skills and teamwork.
Overview
7
7
years of professional experience
Work History
BDC Agent
Champion Chevrolet of Avon
05.2024 - 10.2024
- Provided comprehensive product knowledge to potential buyers, increasing overall sales conversions.
- Developed sales pipeline and business opportunities through networking, cold calling, and referrals.
- Developed rapport with customers through attentive listening and personalized service recommendations.
- Implemented new strategies for reaching out to potential leads, resulting in increased appointment bookings.
- Increased customer satisfaction by promptly addressing inquiries and providing accurate information.
- Contributed to the achievement of monthly sales targets through diligent outreach efforts and effective lead nurturing.
Title Clerk
Michiana Chrysler Dodge Jeep Ram
05.2018 - 06.2020
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Organized and maintained a comprehensive database of all title transactions, allowing for easy retrieval in cases of disputes or audits.
Key Holder
Bath and Body Works
11.2017 - 04.2018
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
Education
High School Diploma -
The Excel Center
South Bend, INSkills
- Goal oriented
- Organization
- Performance tracking
- CRM software
- Appointment setting
- Follow-up calls
- Teamwork
- Quick thinking
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Inbound and outbound calls
- Phone etiquette
- Data entry
- Appointment scheduling
- Payment processing
Timeline
BDC Agent
Champion Chevrolet of Avon
05.2024 - 10.2024
Title Clerk
Michiana Chrysler Dodge Jeep Ram
05.2018 - 06.2020
Key Holder
Bath and Body Works
11.2017 - 04.2018
High School Diploma -
The Excel Center
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