Christina Partington
Ft. Pierce,FL
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
BDC Agent
Bev Smith Kia
01.2025 - 01.2025
- Handled inbound leads via phone and internet and directed to appropriate contact.
- Identified and executed appropriate strategies for business success.
- Developed strong business relationships to provide service and value beyond customer expectations.
- Identified and solved problems with minimal guidance to minimize disruptions to business.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Set up appointments with interested customers according to schedule availability.
- Made average of 150 outbound and inbound calls per day.
Customer Service Representative
Teleperformance
05.2020 - 07.2020
- Responded to customer requests for products, services, and company information.
- Trained new personnel regarding company operations, policies and services.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Fort Pierce Westwood
Ft. Pierce, FL05-2020
Skills
- CRM software
- Performance tracking
- Goal oriented
- Negotiation
- Organization
- Follow-up calls
- Appointment setting
- Outbound calling
- Inbound calls
- Appointment scheduling
- Complaint resolution
- Scheduling
- Account updating
- Microsoft PowerPoint
- Conflict resolution
- Time management
- Escalation management
- Membership renewals
- Professional phone voice
Certification
Child Development in the School Readiness Program
Health and Nutrition in the School Readiness Program
Safety Practices in the School Readiness Program
Safe Sleep Practices in Child Care
Transportation Safety in Child Care Programs
Languages
English
Full Professional
Timeline
BDC Agent
Bev Smith Kia
01.2025 - 01.2025
Customer Service Representative
Teleperformance
05.2020 - 07.2020
Child Development in the School Readiness Program
Health and Nutrition in the School Readiness Program
Safety Practices in the School Readiness Program
Safe Sleep Practices in Child Care
Transportation Safety in Child Care Programs
High School Diploma -
Fort Pierce Westwood
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