Amanda Mullins

Safeguarded confidential information by maintaining organized filing systems for both physical and digital records.

• Contributed to a positive work environment by offering friendly assistance to colleagues when needed, promoting teamwork within the office setting.
• Ensure filing is up to date for TOPPSTEP paperwork.
• Managed telephone calls, directing calls to appropriate personnel and ensuring prompt customer service.
• Complete initial classification paperwork for Washington State Prison main compound.

• Held all security ranking positions up to Corrections Major.
• Provide customer service expectations are at the highest level possible.
• Directed operations, planning, and administration of facility departments.
• Participated in Administrative meetings on the facility, regional and departmental levels. Both in person and virtually.
• Enhanced public safety through strategic partnerships with local and state law enforcement agencies and community organizations.
• Supervise security staff at facility levels 1-5 within the state of Virginia.
• Maintain audit files for internal and external audits.
• Conduct various audits throughout the facilities in Virginia.
• Complete and review incident reports, after action reports, and various other reports as needed.
• Oversee daily operations to ensure safety and compliance measures are followed.
• Ensured high-quality municipal services by investing in staff training, and continual process improvements.
• Addressed staff issues in a timely and efficient manner.
• Vital member of the planning and operations of new adult facilities throughout Virginia.