Amanda Murphy
New York,NY
Summary
Dynamic Client Services Manager with a proven track record at Black Spot Media Group, excelling in client relationship management and project oversight. Skilled in workflow automation and fostering team engagement, I enhance client satisfaction and retention through effective communication and strategic problem resolution, ensuring projects consistently meet high-quality standards.
Overview
12
12
years of professional experience
Work History
Client Relations Manager
Black Spot Media Group
New York, New York
09.2023 - 10.2025
- Managed client lifecycle, automated workflows, created dashboards and project timelines, documented company handbook and legal docs, ensuring clear expectations and fostering positive client experiences.
- Improved client satisfaction through focused relationship management and tailored services.
- Engaged with clients throughout project timelines to assess satisfaction and proactively address issues.
- Maintain personal and long lasting relationships with clients through honest and clear communication and a strict dedication to high-quality company standards.
- Staff complex and dynamic projects, managing client expectations with company calendar and employee strengths and weaknesses.
- Champion workplace communications via surveys and regular one-on-ones to align client and company goals.
- Conduct post-mortems on all completed projects to iron out pain points in workflow systems.
- Consult on post-production processes while attending live, costly, hectic sets.
- Foster a productive environment for junior roles through training and encouraging engagement.
- Strong understanding of coding, AI, and project management software.
- Increased client base through systematic outreach campaigns and networking.
Client Relations Associate
Black Spot Media Group
New York, New York
09.2018 - 10.2021
- Cultivated long-lasting client relationships through honest communication and commitment to high-quality standards.
- Prioritized tasks and managed timelines to ensure projects met creative needs and stayed on track.
- Consult on post-production processes while attending live, costly, hectic sets.
- Fostered productive environment for junior roles through targeted training and engagement initiatives.
Senior Client Services
Black Spot Media Group
New York, New York
10.2015 - 08.2018
- Maintained long-lasting client relationships through clear communication and dedication to high-quality standards.
- Prioritized tasks and managed timelines for creative needs to keep projects on track.
- Consult on post-production processes while attending live, costly, hectic sets.
- Fostered productive environment for junior roles through training and engagement initiatives.
Client Services Associate
Black Spot Media Group
New York, New York
05.2013 - 04.2015
- Established positive company atmosphere by organizing office needs, updating website and social media, and providing warm snacks, supporting daily operations for creatives, clients, and execs.
- Provided exceptional client support to enhance customer satisfaction and retention.
- Managed client inquiries through phone, email, and live chat platforms.
- Coordinated communication between clients and internal teams for project updates.
Education
Certificate - People Analytics
NYU
New York, NY05-2026
BA - Communications
Marist College
Poughkeepsie, NY05-2012
Skills
- Client relationship management
- Client onboarding
- Conflict resolution
- Project management
- Workflow automation
- Data analysis
- Problem resolution
- Time management
- Organizational skills
- Leadership skills
- Team mentoring
- Team building
- Conflict resolution
- Communication skills
- Interpersonal relations
- Communication skills
References
Available on request.
Professional Groups
- SHRM, Member
- NY Strategic HR Analytics, Member
Timeline
Client Relations Manager
Black Spot Media Group
09.2023 - 10.2025
Client Relations Associate
Black Spot Media Group
09.2018 - 10.2021
Senior Client Services
Black Spot Media Group
10.2015 - 08.2018
Client Services Associate
Black Spot Media Group
05.2013 - 04.2015
Certificate - People Analytics
NYU
BA - Communications
Marist College