Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Publications
Timeline
Generic

Amanda M. Walker

Olathe,KS

Summary

Results-driven operations professional with proven track record in optimizing business processes, enhancing productivity, and leading high-performing teams. Adept at strategic planning, resource management, and driving operational efficiency in dynamic environments. Strong focus on collaboration and adaptability, leveraging leadership skills to align teams with organizational goals and deliver tangible outcomes. Known for reliability, decisive problem-solving, and fostering culture of continuous improvement.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Chief Operating Officer

Heritage Biologics, LLC
03.2021 - Current
  • Lead strategic operations, business development, and financial performance across Specialty Pharmacy and Specialty Distribution business lines
  • Directly oversee multiple departments, ensuring seamless cross-functional collaboration and operational efficiency
  • Develop and execute innovative strategies to expand patient access while maintaining financial sustainability
  • Foster key industry partnerships with pharmaceutical manufacturers, payers, and healthcare stakeholders to optimize market positioning
  • Spearhead organizational growth, scaling the business beyond startup mode into long-term sustainability
  • Ensure compliance with federal, state, and accreditation standards to maintain operational excellence
  • Mentor and develop a workforce of 65+ employees, cultivating a culture of leadership, accountability, and innovation

Senior Vice President, Patient Experience

Heritage Biologics, LLC
09.2015 - 03.2021
  • Pioneered the first-ever Patient Experience (PX) program in specialty pharmacy, setting new industry benchmarks
  • Led six departments, driving operational improvements and fostering a patient-centered culture
  • Established key programs and initiatives that enhanced patient advocacy, community involvement, and healthcare partnerships
  • Played a key role in regulatory and accreditation processes, ensuring compliance with ACHC and other industry standards

National Nurse Educator

Heritage Biologics, LLC
06.2015 - 09.2015
  • Developed and standardized clinical training programs for nursing staff and contract personnel
  • Ensured quality assurance and compliance with all regulatory licensing and accreditation requirements

Clinical Nurse Educator – Hematology/Oncology/BMT

The University of Kansas Medical Center
05.2014 - 06.2015
  • Designed and implemented clinical education programs, mentoring new nurses and improving patient care protocols
  • Facilitated training initiatives, ensuring staff adherence to best practices and regulatory compliance

Education

Bachelor of Science - Nursing

Avila University
Kansas City, MO
05-2011

Skills

  • Operational Oversight
  • Strategic leadership
  • Patient experience improvement
  • Clinical expertise
  • Operational excellence
  • Quality improvement
  • Staff development
  • Executive leadership

Accomplishments

  • Harvard Business School – Value-Based Measurement for Healthcare Course Completion
  • Athena Leadership Award Nominee – Recognized for excellence in leadership, community service, and mentorship.
  • First CPXP in a Pharmacy Setting – Set a new industry standard for patient experience in specialty pharmacy.
  • Speaker & Thought Leader – Featured at NHIA, IgNS, and The Beryl Institute conferences on patient experience and specialty pharmacy.
  • Published Author – Contributions in national healthcare publications, including *Infusion Magazine* and *The Beryl Institute*.

Certification

  • Certified Patient Experience Professional (CPXP) – Expires 2025
  • Kansas State Board of Nursing – Registered Nurse

Publications

  • The Specialty Pharmacy: Adding the RX to PX, Association for Patient Experience
  • Tracing the Rise of Patient Experience, Infusion Magazine
  • Featured in The Success Files television special, hosted by Rob Lowe (PBS)

Timeline

Chief Operating Officer

Heritage Biologics, LLC
03.2021 - Current

Senior Vice President, Patient Experience

Heritage Biologics, LLC
09.2015 - 03.2021

National Nurse Educator

Heritage Biologics, LLC
06.2015 - 09.2015

Clinical Nurse Educator – Hematology/Oncology/BMT

The University of Kansas Medical Center
05.2014 - 06.2015

Bachelor of Science - Nursing

Avila University

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Amanda M. Walker