Amanda Nalley
Griffin,GA
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
World Finance
Griffin
08.2023 - 12.2024
- Answered customer inquiries via phone, email, and chat.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided exceptional customer service to ensure customer satisfaction.
Customer Service Representative
Check Into Cash
Knoxville, Tennessee
09.2019 - 08.2023
- Answered customer inquiries via phone, email, and chat.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided exceptional customer service to ensure customer satisfaction.
Customer Service Manager
World Finance
Griffin, GA
06.2008 - 06.2018
- Recruited and trained new employees to meet job requirements.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Audited customer account information to identify issues and develop solutions.
- Conducted research and reviewed findings to solve customer issues.
Education
High School Diploma -
Griffin High School
Griffin, GA07-2002
Skills
- Account updating
- Complaint resolution
- Scheduling
- Staff training
- Data collection
- Money handling
- Customer relationship management (CRM)
Timeline
Customer Service Representative
World Finance
08.2023 - 12.2024
Customer Service Representative
Check Into Cash
09.2019 - 08.2023
Customer Service Manager
World Finance
06.2008 - 06.2018
High School Diploma -
Griffin High School
Similar Profiles
Apreal BarnesApreal Barnes
Financial Service Representative at World FinanceFinancial Service Representative at World Finance
Mariah LinanMariah Linan
Financial Service Representative at World FinanceFinancial Service Representative at World Finance
Mckayla PhillipsMckayla Phillips
Account Specialist at World FinanceAccount Specialist at World Finance