AMANDA N CASTILLO
Haltom city,TX
Summary
Dynamic and dedicated professional seeking a position that leverages extensive experience in customer service, strong professional skills, and a proven work ethic. Committed to delivering exceptional support and fostering positive client relationships to enhance overall satisfaction. Eager to contribute to organizational success through a proactive approach and a passion for excellence in every task. Prepared to collaborate with a team that values innovation and growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Facialist/Cosmetologist
Panteraskin.co
09.2024 - Current
- Achieved high client satisfaction by delivering a range of services including lash extensions, dermaplaning, facials, back facials, waxing, and teeth whitening. Maintained a sterile environment through diligent disinfection and sterilization of tools and work areas. Enhanced operational efficiency by restocking items promptly after each client. Addressed client inquiries effectively to ensure a positive post-treatment experience.
- Delivered personalized skincare consultations to assess client needs and recommend appropriate treatments.
- Performed advanced facial treatments, utilizing state-of-the-art equipment and techniques to enhance client satisfaction.
- Educated clients on skincare regimens and product usage to promote healthy skin maintenance at home.
Optometrist Assistant
Altig Optical
08.2021 - Current
- Oversaw patient interactions during eye exams and optometric procedures to enhance service delivery. Facilitated eye health assessments and consultations to support patient care. Gathered comprehensive medical histories and executed pre-exam tests to streamline processes. Coordinated front desk activities, ensuring efficient patient check-in and check-out. Managed communication through phone calls while maintaining organized and sanitized work areas. Supervised the dispensing of glasses, ensuring proper adjustments and cleanliness of frames and lenses.
- Educated patients on proper contact lens care and usage, enhancing overall satisfaction with services.
- Trained new staff on equipment use and best practices for patient interaction, fostering team development.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
Distribution CSR
NFI Industries-Supply Chain And Logistics Solutions
09.2020 - 08.2021
- Arranged inbound appointments using Excel, Google Drive, Gmail, and Word. Coordinated with window clerks to upload signed BOLs requested by customers. Maintained driver logs in files, sorting by date and time for future reference on missed signed BOLs. Assisted with daily office operations, ensuring proper attention for visitors in the lobby by contacting relevant personnel. Fostered a positive work environment through a friendly attitude and support for coworkers.
- Managed customer inquiries and resolved issues related to distribution logistics.
- Coordinated communication between departments to ensure timely shipments and deliveries.
Beauty Advisor
Sephora
06.2019 - 09.2020
- Developed a deep understanding of customer preferences to recommend tailored cosmetics and skin care solutions. Cultivated strong client relationships through a welcoming approach, driving customer loyalty. Championed core standards by actively participating in initiatives and optimizing merchandise presentation aligned with brand identity.
- Educated clients on product usage and skincare routines, fostering informed purchasing decisions.
- Analyzed sales trends to identify opportunities for inventory management and product recommendations.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
Chick-Fil-A Team Member
Chick-fil-A
12.2017 - 06.2019
- Managed cash register operations and facilitated customer transactions. Oversaw adherence to customer service and cash handling protocols. Maintained cleanliness and organization of service areas. Fostered positive interactions with customers and team members through effective communication.
- Trained new employees on operational procedures and customer interaction best practices.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
Education
High school Diploma - Licensed Cosmetologist
Haltom High School
Fort Worth, TX06.2020
Skills
- Customer service
- Multitasking and organization
Bilingual communication proficiency in Spanish and English
- Sanitization
- Relationship building and management
- Client needs assessment
Certification
- Certified Brow wax and lamination , Sissypetitesthetics - Jan 2024
- Certified Dermaplaning Facials - Pureestheticspa- August 2023
- Certified Lash Artist, lashesxtabb- August 2021
- Certified Teeth whitening- Thebeautylab -August 2021
Timeline
Facialist/Cosmetologist
Panteraskin.co
09.2024 - Current
Optometrist Assistant
Altig Optical
08.2021 - Current
Distribution CSR
NFI Industries-Supply Chain And Logistics Solutions
09.2020 - 08.2021
Beauty Advisor
Sephora
06.2019 - 09.2020
Chick-Fil-A Team Member
Chick-fil-A
12.2017 - 06.2019
High school Diploma - Licensed Cosmetologist
Haltom High School