Karina Hodge

*Consulting with clients to understand their needs and preferences

* Providing hair care services, including cutting, styling, coloring, and chemical treatments

* Performing skincare treatments, such as facials and waxing

* Advising clients on hair and skincare products

* Maintaining a clean and sanitary work environment

* Managing appointments and client records

* Handling payments and processing transactions

* Staying up-to-date on the latest trends and techniques

* Building and maintaining a loyal client base

* Promoting salon services and products

* Managing inventory and ordering supplies

* Attending training and workshops to improve my skill set

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items
• Performed opening and closing duties
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Addressed customer complaints or concerns professionally
• Assisted in training new hires
• Supported colleagues during peak hours

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.