Amanda Newman
Middleburg Heights,OH
Summary
Organized restaurant worker with 20 years of serving, bartending, and training experience. Strengths in food and beverage menu knowledge. Clear communicator with coworkers and resolving guest issues. Familiar with Point of Sale systems and state safety protocols.
Overview
8
8
years of professional experience
Work History
Shift Manager/Key Holder
Fire45 Grille & Social
04.2023 - 04.2024
- Improved shift efficiency by streamlining processes and implementing time-saving strategies.
- Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
- Counted registers and cleaned and secured shop at end of shift.
Restaurant Server
The Brew Kettle
03.2022 - 02.2023
- Greeted new customers, discussed specials and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Stayed up-to-date on menu changes to help customers make food choices.
- Bussed and reset tables to keep dining room and work areas clean.
Food and Beverage Server
Shinto Japanese Steakhouse & Sushi Bar
04.2018 - 03.2022
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Organized and served large party reservations of 10 or more people in timely and efficient manners.
Bartender
IHG Hotels & Resorts
09.2016 - 02.2018
- Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
Education
High School Diploma -
Cleveland Heights High School
University Heights, OH2001
International Business
Kent State University
Kent, OHBusiness
Ohio State University
Columbus, OHBusiness Administration
Cleveland State University
Cleveland, OHSkills
- Guest service
- Menu Memorization
- Responsible Alcohol Service
- Health Codes Compliance
- Point of Sale Systems
- Staff Training
- Data organization
- Team Management
Timeline
Shift Manager/Key Holder
Fire45 Grille & Social
04.2023 - 04.2024
Restaurant Server
The Brew Kettle
03.2022 - 02.2023
Food and Beverage Server
Shinto Japanese Steakhouse & Sushi Bar
04.2018 - 03.2022
Bartender
IHG Hotels & Resorts
09.2016 - 02.2018
High School Diploma -
Cleveland Heights High School
International Business
Kent State University
Business
Ohio State University
Business Administration
Cleveland State University
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