Amanda Nichols

• Lead a team of 10 billing specialists across 6 U.S. fertility clinics, overseeing cryopreservation storage billing operations.

• Spearheaded network-wide billing process optimization, reducing inefficiencies and boosting revenue streams.

• Standardized SOPs for billing, collections, and patient disposition, streamlining workflows across 6 unique clinic systems.

• Conduct monthly audits and reports, ensuring 100% compliance in transitioning patients to self-pay.

• Oversee insurance discounts, patient disputes, refunds, and collections, resolving inquiries with zero escalations.

• Drive data-driven improvements, aligning multi-clinic processes into a cohesive, efficient system.

• Manage all insurance and collections accounts, inquiries, activations, and projects.
• Communicated effectively and extensively with RCM department for storage claims and applied coverage to patient accounts.
• Run all monthly resubmissions reports and file all claims.
• Enhance revenue collection through regular meetings with Progyny on unpaid claims.
• Prepare monthly collection batches and reports
• Analyze, finalize, and send spreadsheets with delinquent accounts to collections agency.
• Work directly with agency to send, pull, report payments, and provide documentation for disputes.
• Maintain all spreadsheets for collections accounts and distribute call lists to staff.
• Post all insurance and collections checks.
• General account maintenance and clean up work.
• Send and review necessary patient documents.
• Respond to patient inquiries, disputes, and escalations.

• Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
• Responded to customer concerns and questions on daily basis.
• Posted and adjusted payments from insurance companies.
• Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
• Collected payments and applied to patient accounts.
• Efficiently processed refunds or adjustments for patients when necessary, ensuring accuracy and compliance with company policies.
• Printed and reviewed monthly patient aging report and solicited overdue payments.

• Enhanced office efficiency by streamlining administrative processes and implementing time-saving strategies.
• Reduced operational costs with prudent budget management and negotiation of vendor contracts.
• Answered all inbound calls company wide.
• Documented and maintained spreadsheet for sales leads and generated weekly reports.
• Manage employee schedules and record absences.
• Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
• Coordinated office events, seminars and meetings for staff and clients.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.