Amanda Noonan
Modesto,CA
Summary
Dynamic Beauty Consultant and Wellness Leader at Walgreens, adept in client relationship building and product knowledge expertise. Excelled in increasing sales revenue and providing top-notch customer service.
As a Crisis Counselor, mastered high-stress management and empathetic client support, enhancing community connections. Achievements include surpassing sales targets and significantly improving client satisfaction.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Beauty Consultant and Wellness Leader
Walgreens
09.2018 - Current
- Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
- Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
- Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
- Increased sales revenue through effective product demonstrations and persuasive communication skills.
- Collaborated with team members to achieve monthly sales targets and maintain a positive store environment.
Crisis Counselor
Crisis Text Line
03.2024 - 08.2024
- Provided timely assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport quickly.
- Managed high-stress situations with a calm demeanor, providing the necessary support to both clients and team members during challenging times.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Implemented evidence-based counseling techniques to assist clients in identifying triggers for their crises and developing healthy coping strategies moving forward.
- Developed resources for clients in need, connecting them with community services and programs that best suited their situation.
- Prevented further escalation of crises by effectively deescalating intense situations through skilled verbal interventions.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Fostered a supportive environment for both colleagues and clients alike, promoting open communication channels between team members during high-stress situations.
Education
Master of Science - Clinical Psychology
Alliant International University
San Diego, CA06-2026
Bachelor of Science - Psychology
California State University, Stanislaus
Turlock, CA06-2023
Skills
- Retail experience
- Client relationship building
- Customer service
- Detail-orientated
- Product knowledge expertise
- Sales expertise
- Technique demonstration
- Marketing
- Investment product sales
- Information analysis
- Order management
Timeline
Crisis Counselor
Crisis Text Line
03.2024 - 08.2024
Beauty Consultant and Wellness Leader
Walgreens
09.2018 - Current
Master of Science - Clinical Psychology
Alliant International University
Bachelor of Science - Psychology
California State University, Stanislaus
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