Amanda Oliver
Livermore,ME
Summary
Dynamic customer service professional with proven success at Circle K, excelling in cash handling and complaint resolution. Recognized for maintaining composure under pressure and fostering customer loyalty through empathetic interactions. Consistently met service goals, ensuring a welcoming environment and enhancing customer satisfaction. Reliable and punctual, with strong skills in POS system operation.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Circle K
10.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Customer Service Cashier
Circle K
10.2023 - 06.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
Education
Associate of Arts - Graphic Design
Central Maine Community College
Auburn, ME06-2026
Bachelor of Arts - Graphic Design
Southern New Hampshire University
Hooksett, NH06-2023
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash management
- Customer complaint resolution
- POS system operation
- Refund handling
- Payment collection
- Merchandise restocking
- Up-selling techniques
Timeline
Customer Service Cashier
Circle K
10.2024 - Current
Customer Service Cashier
Circle K
10.2023 - 06.2024
Associate of Arts - Graphic Design
Central Maine Community College
Bachelor of Arts - Graphic Design
Southern New Hampshire University
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