Amanda Olson
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
8
8
years of professional experience
Work History
Barista
Caribou Coffee
01.2016 - 09.2020
- Maintained regular and consistent attendance and punctuality
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales
- Completed successful daily cash audits to correctly balance drawers at end of shifts
- Memorized recipes for specialty coffee beverages and seasonal offerings
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
Special Education Para
Hopkins School District 270
04.2018 - 08.2019
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes
- Interacted physically and verbally with students throughout each day
- Offered student support through special accommodations and extra assistance
- Assisted teachers with classroom management and document coordination
- Maintained positive attitude and affirmatively communicated with each student.
Server/Bartender
Valentini's Vincio Lago
10.2020 - 06.2023
- Handled managerial duties such as; placing paper product orders, maintaining the restaurant, serving customers, check closeouts/ managing the tills
- Cultivated warm relationships with regular customers
- Catered large party events; on-site and off-site
- Managed catering orders; about their order, event space, number of attendees, liquor sales/orders
- Managed an off-site location at Maurice's Inc
- Trained servers on order management, food service quality and how to build rapport with guests
- Led team of servers to consistently meet customer service and sales targets
Server
Mom and Dad's Italian Restaurant
06.2023 - 09.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Bachelor of Arts - Business, Marketing, Spanish
University of Wisconsin-Superior Superior
Superior, WI05.2024
Skills
- Overseeing Personnel
- Training New Hires
- Customer Relationship Management
- Financial Management
- Energetic and Enthusiastic
- Time Management
- Task Initiative
- Project Presentations
Accomplishments
- Criminal Justice Society, University of Wisconsin- Superior 2019-2020
- Innocence Project Internship 2020
- Special Education Para 2017-2019
- Managerial Experience
Timeline
Server
Mom and Dad's Italian Restaurant
06.2023 - 09.2023
Server/Bartender
Valentini's Vincio Lago
10.2020 - 06.2023
Special Education Para
Hopkins School District 270
04.2018 - 08.2019
Barista
Caribou Coffee
01.2016 - 09.2020
Bachelor of Arts - Business, Marketing, Spanish
University of Wisconsin-Superior Superior