Amanda ONeil
Chelsea,MI
Summary
Detail-oriented Pharmacy Technician with expertise in medication dispensing, patient confidentiality, and customer service. Proven track record of enhancing workflow and maintaining accurate records to ensure optimal pharmacy operations. Committed to providing exceptional customer service and maintaining patient confidentiality while efficiently processing medication inquiries and refills. Utilizes strong organizational skills to manage inventory and maintain compliance with regulations. Knowledge of working collaboratively with pharmacists and healthcare teams to ensure optimal patient care.
Diligent Caregiver with background in providing compassionate care to individuals. Known for fostering supportive environment and assisting with daily living activities to enhance client well-being. Demonstrated ability to manage medication schedules and maintain open communication with medical professionals and families.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Hometown Pharmacy
Chelsea MI
09.2023 - Current
- Processed and dispensed medications accurately.
- Assisted customers with medication inquiries, refills and questions they may have.
- Maintained inventory levels by reordering supplies as needed.
- Implemented organizational improvements that enhanced workflow efficiency within the pharmacy setting.
- Trained new staff on operational procedures, creating a team environment.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
Caregiver
Debrah Davries
Grass Lake, MI
2020 - 2023
- Provided compassionate personal care to clients, including assistance with daily living activities.
- Administered medications as prescribed.
- Assisted clients with mobility and physical exercises to enhance overall well-being.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained accurate records of client progress and changes in health conditions.
- Collaborated with families to create personalized care plans tailored to individual needs.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Changed dressings, bandages to maintain proper healing and sanitary measures.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Assistant Manager
Dollar Tree
Chelsea MI
11.2018 - 2022
- Assisted in training new team members on company policies and operational procedures.
- Supported inventory management through accurate stock counting and replenishment processes.
- Collaborated with store management to implement merchandising strategies that enhance product visibility.
- optimize coverage during peak shopping hours.
- Ensured compliance with safety standards and regulations throughout the store environment.
- Developed promotional displays in alignment with seasonal marketing campaigns to drive customer engagement.
- Resolved customer inquiries and complaints effectively, enhancing overall shopping experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Oversaw daily operations to maintain store cleanliness and organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Private Nanny
Self-employeed
Chelsea, MI
10.2012 - 11.2014
- Provided personalized care and supervision for children in home environment.
- Developed engaging educational activities to promote cognitive and social development.
- Maintained daily schedules, including meals, naps, and recreational time.
- Communicated effectively with parents regarding children's progress and behavioral issues.
- Adapted routines based on individual needs and preferences of each child.
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Education
High School Diploma -
Chelsea High School
Chelsea, MIPharmacy Technician Certification -
Hometown Pharmacy
Chelsea, MI06-2024
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Medication dispensing
- Patient confidentiality
- Prescription filling
- Pharmacy and customer records management
- Stocking shelves
- Processing payments
- Manual medication dispensing
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
Hometown Pharmacy
09.2023 - Current
Assistant Manager
Dollar Tree
11.2018 - 2022
Private Nanny
Self-employeed
10.2012 - 11.2014
Caregiver
Debrah Davries
2020 - 2023
High School Diploma -
Chelsea High School
Pharmacy Technician Certification -
Hometown Pharmacy