Amanda Ortiz
North Augusta,SC
Summary
Well-rounded professional with experience in office management and operations, equipped to support day-to-day operational functions and accomplish business goals. Focused on attentively assisting office staff and customers and identifying opportunities for improvement to always ensure excellent patient care.
Overview
13
13
years of professional experience
Work History
Office Manager
Optima Medical
Sierra Vista, Arizona
05.2025 - 07.2026
- Managed daily office operations to ensure smooth workflow and efficiency.
- Supervised staff members, organized schedules and delegated tasks.
- Trained new staff on office procedures and company policies efficiently.
- Supported team communication by preparing and distributing internal memos promptly.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Assisted in maintaining patient records and confidential information securely.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Resolved customer complaints or answered customers' questions.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Calculated financial balances and totals to support accounting processes. to support the accounting team.
Medical Assistant
Patel Medical Clinic/Optima Medical
Sierra Vista, Arizona
10.2022 - 05.2025
- Administered injections, medications, and treatments following physician instructions.
- Assisted healthcare providers with patient examinations and medical procedures.
- Maintained accurate medical records through filing, charting, and data entry into electronic health record system.
- Prepared examination rooms for procedures, ensuring cleanliness and organization.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Coordinated with insurance companies for pre-authorizations and claims processing.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Collected, labeled and stored laboratory specimens properly prior to testing.
Medical Assistant
Adobe Provider Group
Sierra Vista, Arizona
04.2019 - 10.2022
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Collected lab specimens and performed preventative testing in patient homes.
- Educated patients on treatment plans and preventive care options.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Scheduled appointments for patients via phone and in person.
Direct Support Professional Caregiver
Aires
Sierra Vista, Arizona
04.2017 - 04.2019
- Coordinated transportation for clients to appointments and community events.
- Implemented individualized support plans based on client needs and preferences.
- Maintained accurate documentation of client behavior, progress notes and incident reports.
- Provided personal care and hygiene assistance to clients, including bathing, dressing, grooming and toileting.
- Assisted with medication administration following guidelines set by the physician or nurse practitioner.
- Organized recreational activities for clients such as music therapy, art therapy, pet therapy and outdoor activities.
- Worked closely with case managers to coordinate services and ensure quality outcomes for each client served.
Medical Assstant
Valley Vista Medical Center
Sierra Vista, Arizona
10.2013 - 12.2015
- Supported physician with procedures by providing necessary instruments.
- Collected samples from patients for laboratory testing purposes.
- Performed basic laboratory tests such as urinalysis and blood glucose levels.
- Maintained clean and stocked examination rooms, ensuring readiness for incoming patients.
- Measured vital signs and collected medical histories to facilitate thorough patient examinations.
- Monitored supply levels and ordered necessary items for office inventory.
- Managed ACO meetings and patient documentation.
- Performed EKGs, spirometry testing, and other diagnostic tests to support accurate patient assessments.
Education
Medical Assistant Certification -
Horizon Healthcare Institute
Sierra Vista, AZ10-2013
High School Diploma -
Tombstone High School
Tombstone, AZ05-2009
Skills
- Office management/operations
- Inventory management
- HIPAA compliance
- Data analysis
- Financial reporting
- Team supervision
- Task delegation
- Time management
- Customer Service/relations
- Conflict management
- Performance evaluation
- Organizational skills
- Talent acquisition
- Effective communication
- Problem solving
Timeline
Office Manager
Optima Medical
05.2025 - 07.2026
Medical Assistant
Patel Medical Clinic/Optima Medical
10.2022 - 05.2025
Medical Assistant
Adobe Provider Group
04.2019 - 10.2022
Direct Support Professional Caregiver
Aires
04.2017 - 04.2019
Medical Assstant
Valley Vista Medical Center
10.2013 - 12.2015
Medical Assistant Certification -
Horizon Healthcare Institute
High School Diploma -
Tombstone High School