Open To Work
Amanda Orton
Customer Service/Data Entry
Allen,TX
Work Preference
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
26
26
years of professional experience
Work History
Inside Sales Representative
Honest Abe Roofing
Plano, TX
01.2026 - Current
- Assisted customers in selecting roofing solutions based on individual needs and preferences.
- Maintained accurate records of customer interactions and sales activities using CRM software.
- Collaborated with team members to develop effective sales strategies and improve customer outreach.
- Conducted product demonstrations, highlighting features and benefits to potential clients.
- Responded to customer inquiries promptly, providing clear information regarding services offered.
- Followed up on leads through phone calls, emails, and in-person visits to increase engagement.
- Participated in training sessions to enhance product knowledge and sales techniques effectively.
- Developed rapport with customers, fostering trust and encouraging repeat business opportunities.
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
Uber Driver
Self Employed
Remote
10.2025 - Current
- Delivered exceptional customer service to enhance passenger satisfaction and loyalty.
- Navigated efficiently using GPS technology to optimize route planning and minimize delays.
- Maintained vehicle cleanliness and operational safety standards through regular inspections.
- Adapted quickly to changing traffic conditions, ensuring timely arrivals for passengers.
- Managed cash transactions and digital payment processes accurately for seamless fare collection.
- Provided assistance to passengers with special needs, enhancing accessibility and comfort during rides.
- Delivered passengers to destinations safely and on time.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Followed applicable traffic regulations and traffic laws.
Delivery Driver
Self Employed
Remote
03.2020 - Current
- Delivered packages efficiently while adhering to safety regulations and company policies.
- Managed daily routes, optimizing delivery schedules for timely service.
- Conducted vehicle inspections to ensure operational readiness and compliance with safety standards.
- Implemented best practices in route planning, increasing overall efficiency in deliveries across the region.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Store Owner
Glitz and Glam Boutique
Remote
01.2020 - Current
- Managed daily operations, ensuring efficient inventory control and product availability.
- Developed marketing strategies to enhance customer engagement and drive sales growth.
- Implemented training programs for staff, improving service quality and team performance.
- Analyzed sales data to identify trends and adjust product offerings accordingly.
- Quickbooks and Payroll software
- Customer Service
- Marketing using social media platforms
- Streamlined store layout, enhancing customer experience through improved navigation.
- Executed promotional campaigns, resulting in increased foot traffic and brand visibility.
- Maintained financial records, ensuring accurate accounting practices and budget adherence.
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
Tax Preparer
Self Employed
Remote
10.2002 - Current
- Prepared individual and business tax returns, ensuring compliance with IRS regulations.
- Analyzed client financial data to identify deductions and credits, maximizing tax benefits.
- Developed personalized tax strategies based on client needs and financial situations.
- Educated clients on tax implications of financial decisions, enhancing informed decision-making.
- Assisted clients in gathering necessary documentation for accurate tax filings, improving efficiency.
- Reviewed and amended previous tax returns to correct errors and optimize outcomes for clients.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
- Maintained compliance by adhering to current tax laws and regulations.
- Seasonal
Property Manager
Self Employed
Remote
09.1999 - Current
- Managed tenant relations, ensuring timely communication and addressing concerns effectively.
- Oversaw property maintenance operations, coordinating repairs to enhance tenant satisfaction.
- Implemented efficient leasing processes, streamlining tenant onboarding and documentation management.
- Developed and enforced property policies, fostering a safe and compliant living environment.
- Analyzed rental market trends, adjusting pricing strategies to optimize occupancy rates.
- Established vendor relationships, negotiating contracts to reduce operational costs while maintaining quality services.
- Conducted regular property inspections, identifying issues proactively to prevent costly repairs later.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Supervising Program Technician II
State of California CALCTRA
Chowchilla, CA
12.2024 - 12.2025
- Assisted in processing program applications and maintaining accurate records.
- Coordinated communication between departments to streamline workflow and enhance service delivery.
- Implemented data entry procedures to ensure compliance with state regulations and improve data integrity.
- Monitored program metrics, identifying trends to support decision-making processes within the team.
- Provided training to new staff on program protocols and software systems for optimal performance.
- Utilized project management tools to track tasks and deadlines, ensuring timely completion of objectives.
- Demonstrated commitment to professional development by attending industry conferences and workshops, applying new knowledge to improve program offerings.
- Collaborated with cross-functional teams to establish project timelines and deliverables, ensuring timely project completion.
Child Support Specialist
County Of Madera
Madera, CA
04.2023 - 11.2024
- Facilitated communication between custodial parents and child support agencies to ensure compliance.
- Processed case files, ensuring accuracy in documentation and adherence to regulations.
- Collaborated with legal teams to address case disputes and provide timely resolutions.
- Analyzed financial data to determine payment obligations and enforce collection efforts.
- Developed training materials for new staff on policies and procedures related to child support.
- Led initiatives to streamline case management processes, enhancing operational efficiency.
- Enhanced child support enforcement by conducting thorough case investigations and analysis.
- Collaborated with legal professionals to prepare court documents and present evidence supporting child support orders during hearings.
- Maintained strict confidentiality while managing sensitive information related to clients'' personal lives and finances.
- Managed a high volume of complex cases, ensuring accurate documentation and timely resolution of issues.
- Also employed with department from 07/2003-05/2013
Customer Service Representative
NAV Technologies
Draper, UT
10.2022 - 03.2023
- Remote work from home
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed multiple communication channels, ensuring timely responses to client needs.
- Trained new team members on customer service protocols and best practices.
- Implemented process improvements that reduced response times and increased efficiency.
- Collaborated with cross-functional teams to address complex customer issues effectively.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Answered customer inquiries by phone, email and chat
Optometric Technician
Total Vision Care Optometry
Chowchilla, CA
03.2019 - 03.2020
- Assisted in patient intake processes, ensuring accurate data entry and organization of medical records.
- Conducted preliminary vision tests, including visual acuity and tonometry assessments for patients.
- Educated patients on contact lens care, usage, and prescription guidelines to enhance compliance.
- Maintained and calibrated optometric equipment to ensure optimal functioning and reliability during exams.
- Collaborated with optometrists to develop treatment plans based on patient evaluations and needs.
- Streamlined appointment scheduling procedures, improving efficiency in patient flow and resource management.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Streamlined processing of insurance claims, ensuring timely and accurate billing.
- Implemented new inventory management system for optical aids, significantly reducing instances of stock shortages.
Employment Training Specialist
County Of Merced
Atwater, CA
09.2014 - 02.2019
- Developed and implemented individualized training programs for diverse client populations.
- Facilitated workshops to enhance job readiness and interview skills for participants.
- Collaborated with local employers to identify job opportunities and skill requirements.
- Assessed participant progress using standardized evaluation tools to ensure effectiveness.
- Conducted comprehensive assessments to determine individual strengths, weaknesses, and areas for improvement.
- Evaluated participants'' progress and adjusted training methods accordingly for optimal results.
- Facilitated budgeting workshops and 6 week Welfare to Work job readiness class
Education
Associate of Arts - Accounting
University of Phoenix
Tempe, AZ06-2013
Skills
- Customer service
- Attention to detail
- Exceptional customer service
- Cheerful and energetic
- Data entry
- Superior organizational skills
- Adept multi-tasker
- Email and phone etiquette
- Organized and efficient
- Documentation and reporting
- Dependable
- Cash handling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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