Amanda Oti
Miami Beach,FL
Summary
Eager to learn, hard-working employee who believes that teamwork will make your dream work!!! Over 10 years of experience in retail customer service with management training, as well as restaurant serving experience.
Overview
17
17
years of professional experience
Work History
Server/Bartender
Flanigan's Seafood Bar and Grill
02.2018 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service Team Member
Academy Sports+Outdoors
07.2015 - 08.2016
- Promptly greeted customers and directed them to inquired products, handled returns and damaged items
- Processed customer payments, suggestive selling and surveys, efficiently hung up weekly ad tags, stocking and cleaning duties
- Responsible for planograms, counted drawers and kept product shelves clean and organized throughout business day
Server
Cracker Barrel Old Country Store
07.2013 - 06.2015
- Hospitably took food orders, accurately entered and prepared the orders, and served them accordingly
- Maintained a clean and efficient work area
- Available to answer any guest's questions about menu items, services, and company policies
- Responsible for end of day cleaning and stocking duties and side tasks
Cashier/Beauty Advisor
Walgreens
12.2007 - 06.2013
- Provided excellent customer service, conducted cash transactions, suggestive selling, and efficiently hung up weekly ad tags
- Conducted monthly beauty sale events in cosmetics, and participated in monthly beauty sale event conference calls
- Organized store shelves throughout business day, performed daily stocking and cleaning duties
- Counted drawers at beginning and end of business day
Education
No Degree - General Studies
Miami Dade College
Miami, FLGeneral Studies -
Jefferson State Community College
Centerpoint, AL01.2010
High School Diploma - General Studies
Springville High
Springville, AL01.2009
Skills
- Accommodating
- Attentive
- Friendly
- Hard Working
- Reliable
- Team Player
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Hospitality service expertise
Accomplishments
- Received certificate of excellence in customer service at Academy Sports+Outdoors.
- Received 3 gift cards for monthly employee excellence at Academy Sports+Outdoors.
- Received training for supervisor position at Academy Sports+Outdoors.
Timeline
Server/Bartender
Flanigan's Seafood Bar and Grill
02.2018 - Current
Customer Service Team Member
Academy Sports+Outdoors
07.2015 - 08.2016
Server
Cracker Barrel Old Country Store
07.2013 - 06.2015
Cashier/Beauty Advisor
Walgreens
12.2007 - 06.2013
High School Diploma - General Studies
Springville High
No Degree - General Studies
Miami Dade College
General Studies -
Jefferson State Community College
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