Amanda Paige
Black River,NY
Summary
A positive, dedicated, performance and results driven logistics professional with 20+ years of progressive experience in logistics, warehousing, shipping/receiving and transportation operations. Highly skilled within all facets of customer service, domestic/international inbound and outbound shipping, truck dispatching/routing, logistics inventory, instructing, coaching, teamwork, supervision and office/warehouse management.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Dispatch Manager
Gilco Trucking / Gillbuilt
La Fargeville, NY
05.2025 - Current
- Oversee daily dispatch operations, ensuring timely and accurate delivery of goods.
- Analyze performance metrics to identify areas for process improvement, customer satisfaction and cost reduction.
- Coordinate communication between drivers, customers, and shop staff to resolve issues.
- Trained under the Operations Manager in dispatching both trucking companies within the first 3 months.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Collaborate with the Ops Mgr by working with the on site service center/parts garage with the coordination of equipment inventory and maintenance.
- Assisting AR rep to closeout billing for both trucking companies and working with suppliers to obtain late payments.
- Currently learning the cashout process to support the owner while I help her scout for a new hire for Finance.
- Develops contingency plans for unexpected disruptions in logistics operations.
- Negotiates rates with brokers/customers for both spot market lanes and contacted lanes.
- Leads cross-departmental initiatives to streamline workflows and enhance service quality.
- Promotes safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Reports to management operational activities and maintained current records.
Logistics Coordinator
US Foods (Renzi Foodservice)
Watertown, NY
01.2023 - 05.2025
- Routed inbound shipments for fleet to backhaul after customer deliveries.
- Weekly, determined which shipments would be handled on the US Foods fleet and worked with outside brokers/carriers to handle the routing of overflow shipments.
- Scheduled all dock appointments.
- Dispatched routes to the fleet and hired carriers.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Collaborated with cross-functional teams to enhance supply chain efficiency and communication.
- Analyzed transportation costs, identifying opportunities for cost savings while maintaining service quality.
- Developed logistical strategies that increased overall operational effectiveness and customer satisfaction.
- Oversaw compliance with safety regulations, ensuring all processes adhered to industry standards.
- Tracked orders and notified customers of status or potential delays.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Enhanced team communication with weekly meetings to discuss logistics challenges and solutions.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Highlight: Safety Team Member - Secretary
Category Manager
Renzi Foodservice
Watertown, NY
04.2021 - 01.2023
- Learned foodservice operations through the daily execution of purchase ordering, vendor communications and item maintenance.
- Developed and executed category strategies to enhance product assortment and drive sales growth.
- Collaborated with cross-functional teams to optimize inventory management processes.
- Collaborated with purchasing manager to negotiate supplier contracts ensuring competitive pricing and favorable terms for the company.
- Mentored junior purchasing team members, fostering professional development and knowledge sharing.
- Managed product lifecycle from selection to discontinuation, maximizing profitability at each stage.
- Managed a diverse portfolio of products, ensuring optimal mix between high-margin items and cost-effective options for customers.
- Reduced inventory costs through effective vendor negotiations and optimizing product assortments.
- Enhanced supplier relationships through regular communication and collaborative problem-solving efforts.
- Liaised with supplier reps to address performance issues and develop solutions.
- Fostered cross-functional team collaboration to ensure product availability met consumer demand spikes.
- Improved supplier performance with rigorous evaluation and feedback mechanisms.
Logistics Facilitator
Knowlton Technologies, LLC
10.2016 - 04.2021
- Supervised the shipping/receiving/warehouse employees with a strong focus on safety, quality and teamwork
- Provided guidance, advice and work-load assistance.
- Interacted with all internal departments and external parties (customers, carriers, suppliers, brokers and freight forwarders). Also, worked with vendors, maintenance contractors and consultants for warehouse equipment upkeep and improvement initiatives.
- Assisted with forklift training and incident follow-up training procedures.
- Collaborated with Quality Assurance manager to maintain logistics/warehouse SOP.
- Routed inbound and outbound freight with a strong focus on cost management and quality service.
- Assisted with inventory accuracy initiatives through monthly cycle counts and full physical inventories.
- Planned and arranged exports and completed AES/ITN filings. Created all shipment documents for domestic and international shipments.
- A confident leader, able to communicate clearly and develop courses of action to accomplish all tasks in the most efficient and accurate manner.
- Assisted with receiving and barcode labeling. Working with Supply Chain Manager and warehouse employees to implement storage improvements within all warehouse. Promoted FIFO initiatives.
- Committed to excellence and promoted continuous improvement.
- Highlights: UST Class A/B Operator Certified - 5/2017, APICS Supply Chain Conference - 9/2017, Ace Export Compliance Seminar - 10/2017, Eastman Leadership Essentials - 10/2018
Logistics Specialist II
New York Air Brake, LLC
Watertown, NY
10.2014 - 10.2016
- An effective Logistics Specialist, experienced in managing daily workloads for the sipping office and warehouse employees. Distributed and delegated workloads amongst the warehouse employees of all shifts. A confident leader, able to communicate clearly and develop courses of action to accomplish all tasks in the most efficient and accurate manner. Assisted with inventory accuracy initiatives. Promoted continuous improvement. Also maintained the responsibilities listed in the job below.
- Highlights: Shipment Consolidation Project 2015, Freight Forwarding Matrix Project 2015
SAP WM Shipping Coordinator
New York Air Brake, LLC
Watertown NY
09.2004 - 10.2014
- Coordinated shipping/receiving office and warehouse by delegating daily tasks to warehouse crew of 3 shifts.
- Maintained organization in the shipping and warehouse departments.
- Created and maintained instruction and SOP manuals.
- Created all documents involved in the shipping of domestic and international goods.
- Ensured timely deliveries with effective communication between warehouse staff, carriers, and customers.
- Collaborated with cross-functional teams to align shipping operations with organizational goals, driving strategic outcomes.
- Coordinated logistics for inbound and outbound shipments, ensuring timely deliveries and compliance with safety regulations.
- Managed inventory levels and tracking systems to optimize supply chain efficiency and reduce delays.
- Developed streamlined processes for documentation handling, enhancing accuracy in order fulfillment.
- Highlights: Helped implement the new ERP, SAP - 2016 by learning SAP logistics in the train the trainer format. Trained all warehouse employees while being their support person through each step of integration. Reviewed and updated the SAP SOP for the warehouse and shipping departments which increased efficiency by 10%, Identified shortcomings and recommended improvements to SAP consultants which enhanced the possess of shipping non-stock materials by 20%. Updated the SOP to reflect the improvements and conducted training for employees across the US NYAB group.
Education
High School Diploma -
Carthage Central High School
Carthage, NY06-2002
Skills
- Microsoft Office Suite
- Systems: SAP, SRM, PTO, Retalix, Infor Syteline, AS400, Samsara, Various Customer/Supplier Portals
- Multiple Project Coordination
- Employee Time Records, Performance Reviews, Training, Coaching, Development & Mentoring
- Labor, Equipment and Systems Cost Control
- Transportation, Fleet Dispatching & Route Planning Expertise
- Safety, Quality & Environment conscientious
- Self-directed
- Resourceful
- Adaptable/quick learner
Certification
- Ace Exports Compliance Seminar
- UST Class A/B Operator Certified
- Forklift “Train the Trainer” Certified
- Leadership Essentials Cluster
- Microsoft Excel I & II
- Incoterms and Related Global Trade Issues
- Export Operations, Procedures & Documentation
Timeline
Dispatch Manager
Gilco Trucking / Gillbuilt
05.2025 - Current
Logistics Coordinator
US Foods (Renzi Foodservice)
01.2023 - 05.2025
Category Manager
Renzi Foodservice
04.2021 - 01.2023
Logistics Facilitator
Knowlton Technologies, LLC
10.2016 - 04.2021
Logistics Specialist II
New York Air Brake, LLC
10.2014 - 10.2016
SAP WM Shipping Coordinator
New York Air Brake, LLC
09.2004 - 10.2014
High School Diploma -
Carthage Central High School