Hasama Khan
Sacramento,CA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Dispatch Manager
GO5 LOGISTICS INC
03.2022 - Current
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Reduced response times with effective dispatcher training and timely decisionmaking.
- Optimized resource allocation to minimize costs while maintaining high service levels.
Customer Service Representative
Quest Diagnostics
05.2020 - 03.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Responded proactively and positively to rapid change.
Education
Bachelor of Science - Biological Sciences
California State University Sacramento
Sacramento, CA05-2022
Skills
- Customer Communication
- Problem Resolution
- Microsoft Outlook
- Microsoft Office Suite
- Microsoft PowerPoint
- Staff Training
- Phone dispatch
- Daily reports
- Data Entry
Certification
- Microsoft Office Specialist (MOS) - Microsoft.
- LiveChat Expert LiveChat, Inc.
- Customer Value Optimization Specialist
Languages
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Punjabi
Full Professional
Pashto
Full Professional
Timeline
Dispatch Manager
GO5 LOGISTICS INC
03.2022 - Current
Customer Service Representative
Quest Diagnostics
05.2020 - 03.2022
Bachelor of Science - Biological Sciences
California State University Sacramento
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