AMANDA PARKER
Harrah
Summary
Detail-oriented professional with over 13 years of experience in insurance account management. Known for exceptional customer service and effective communication skills, enhancing client satisfaction and trust. Committed to delivering reliable, tailored solutions and fostering long-term relationships.
Overview
16
16
years of professional experience
Work History
Insurance Account Representative
State Farm Insurance Inc
McLoud, OK
03.2013 - Current
- Managed client accounts to ensure comprehensive coverage and policy compliance.
- Developed tailored insurance solutions based on individual client needs and risk assessments.
- Provided exceptional customer service, resolving inquiries and claims efficiently.
- Educated clients on policy options, enhancing understanding of coverage benefits.
- Trained new representatives on systems and processes, fostering a collaborative team environment.
- Participated in ongoing training sessions to stay current on industry trends and best practices.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues related to insurance policies.
- Handled multi-line accounts encompassing property and casualty insurance as well as life and health policies with diligence and attention to detail.
- Maintained detailed records of client interactions, policy changes, and claim statuses for seamless account management and reporting purposes.
- Assisted clients in navigating complex policy language, ensuring thorough understanding of coverage details and benefits provided by their plans.
- Built strong relationships with clients, resulting in a high level of trust and numerous referrals for new business.
- Conducted annual reviews of existing policies to update information.
Medical Records Analyst
ASBURY MEDICAL SUPPLY
Oklahoma City, OK
08.2012 - 03.2013
- Analyzed patient records to ensure accuracy and compliance with healthcare regulations.
- Implemented data management processes to enhance efficiency in medical record retrieval.
- Collaborated with healthcare providers to streamline documentation practices for improved patient care.
- Conducted audits of medical records to identify discrepancies and recommend corrective actions.
- Proactively identified potential gaps in documentation practices, proposing solutions that resulted in increased accuracy and completeness of patient records.
DME Technician
Carter HealthCare
Oklahoma City, OK
07.2010 - 08.2012
- Installed and repaired durable medical equipment, ensuring compliance with safety standards.
- Conducted equipment inspections to maintain operational integrity and reliability.
- Trained new staff on equipment usage and safety protocols, enhancing team competency.
- Collaborated with healthcare providers to assess patient needs and provide tailored solutions.
- Inspected, tested and calibrated medical equipment before installing.
Education
High School Diploma -
HARRAH HIGH SCHOOL
Harrah, OK05-2000
Skills
- Goal-oriented mindset
- Insurance products
- Customer service
- Problem-solving
- Attention to detail
- Reliability
- Quotes and sales
- Critical thinking
- Verbal and written communication
- Decision-making
Timeline
Insurance Account Representative
State Farm Insurance Inc
03.2013 - Current
Medical Records Analyst
ASBURY MEDICAL SUPPLY
08.2012 - 03.2013
DME Technician
Carter HealthCare
07.2010 - 08.2012
High School Diploma -
HARRAH HIGH SCHOOL