AMANDA PARKER
Elevatepfs
Lawton,OK
1
Certification
16
years of professional experience
Healthcare revenue cycle professional with 10+ years of experience resolving A/R, insurance, and claim issues. Skilled in reducing outstanding balances through denial research, payer follow-up, remittance review, and accurate account documentation. Known for identifying root causes, prioritizing high-volume work, and supporting timely payment resolution while maintaining HIPAA compliance.
Work History
Customer Service Associate
5 Years 9 Months- Communicated professionally with customers, answered questions, and resolved concerns to enhance customer satisfaction in a fast-paced environment.
- Managed multiple responsibilities while ensuring accuracy, organization, and high service quality to meet customer needs.
- Resolved customer inquiries and complaints with accurate, courteous service
- Processed returns, exchanges, and refunds following store policies
- Assisted shoppers with product location, pricing, and availability questions
Medical Biller / Accounts Receivable Specialist
8 Years 9 Months- Researched unpaid, denied, and unresolved medical claims to identify reasons for nonpayment and determine effective resolution steps.
- Follow up on outstanding insurance balances and assist with payment resolution for Medicare, Medicaid, commercial insurance, and Indian Health Service-related billing.
- Review billing codes, patient information, remittance advice, and account histories to identify discrepancies and support accurate claim resolution.
- Followed up on outstanding insurance balances, assisting with payment resolution for Medicare, Medicaid, commercial insurance, and Indian Health Service-related billing to enhance cash flow.
- Document claim research, payer communications, and follow-up actions clearly and accurately in account records.
- Coordinated with insurance representatives to resolve eligibility, verification, and reimbursement issues, ensuring timely and accurate claim processing.
- Protect confidential patient information in accordance with HIPAA requirements.
- Organize competing priorities and maintain productivity and quality standards in a high-volume healthcare environment.
Office Manager
6 Years- Coordinated daily office operations, maintained accurate records, and ensured timely completion of administrative tasks.
- Organized documentation and managed confidential information to support seamless office workflows.
- Directed daily office operations, ensuring efficient workflow and consistent administrative support.
- Managed calendars, meetings, and travel arrangements for leadership and departmental staff.
- Oversaw records retention, filing systems, and confidential document control.
Education
Health Administration Certificate - Health Administration
- Coursework
Phlebotomy Certification
Skills
Customer Inquiry Resolution
Customer Communication
Customer Service Tools
Order Status Inquiry
Customer Billing Support
Accounts Receivable (A/R) Follow-Up
Transaction Processing
Insurance Policy Knowledge
Documentation management
HIPAA compliance
Conflict Resolution
Office Administration
Customer Service Tools
Certification
- Health Administration Certificate — Great Plains Technology Center
- Phlebotomy Certification — 2018
Timeline
Customer Service Associate
Walmart
01.2021 - CurrentRead More
Medical Biller / Accounts Receivable Specialist
Elevatepfs
01.2018 - CurrentRead More
Office Manager
Comanche Nation
01.2011 - 01.2017Read More
Phlebotomy Certification
Read More
Cameron University
from Coursework
Read More
Great Plains Technology Center
Health Administration Certificate from Health Administration
Read More