Amanda Passini
Texas Emergency Communications Center
Spring
31
years of professional experience
Professional emergency communication specialist with extensive experience in high-stakes environments. Proven track record of ensuring rapid and accurate dispatch of emergency services, maintaining clear communication, and adapting to evolving scenarios seamlessly. Reliable team player with strong crisis management skills and commitment to public safety.
Work History
Emergency Dispatcher
5 Years- Coordinated emergency response efforts between agencies to ensure timely assistance.
- Managed multi-line phone systems to prioritize incoming emergency calls effectively.
- Operated dispatch software to track and allocate resources during critical incidents.
- Maintained accurate records of response activities and communication logs for later review.
- Provided real-time updates to first responders, enhancing situational awareness on the ground.
- Participated in ongoing professional development opportunities to stay current on best practices in emergency communications and technology advancements.
- Contributed positively towards team morale by fostering a supportive work environment within the dispatch center.
- Effectively managed stressful situations, maintaining a calm demeanor while providing crucial support to both callers and first responders.
- Promoted public safety awareness by participating in community outreach events and presentations related to emergency preparedness.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Read system maps and caller information, and documented details in system.
- Followed established protocols for professional handling of emergency situations.
Emergency Dispatcher
2 Years 2 Months- Streamlined information gathering from callers, allowing for quicker decision-making and resource allocation.
- Provided life-saving assistance with medical emergencies over the phone, guiding callers through proper procedures until help arrived.
- Coordinated large-scale multi-agency responses involving multiple jurisdictions during major incidents or disasters.
- Cultivated client rapport by interfacing with callers to aid with medical emergencies.
- Reduced risks and emergency response issues by observing public safety field units.
- Answered calls from automatic routing system and took basic information from callers.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
Bartender
5 Years 4 Months- Crafted and served a wide variety of cocktails to enhance guest experiences.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Trained new staff on drink preparation techniques and customer service standards.
- Developed seasonal drink menus to engage customers and drive sales.
- Maintained cleanliness and organization of the bar area in compliance with health standards.
- Collaborated with management to implement promotional events, increasing foot traffic and revenue.
- Resolved customer complaints efficiently, fostering a welcoming environment for patrons.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Bartender/Head of Wait Staff
2 Years 5 Months- Managed high-volume bar operations, ensuring timely service and customer satisfaction.
- Trained and mentored new bartenders on drink preparation and customer interaction standards.
- Maintained inventory levels, utilizing point-of-sale systems for tracking stock accuracy.
- Implemented safe serving practices, contributing to a responsible alcohol service environment.
- Resolved customer complaints efficiently, fostering repeat business and positive reviews.
- Created engaging promotions that increased foot traffic during peak hours and special events.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Stay at Home Parent
4 Years 11 Months- Managed daily household operations, ensuring smooth workflow and organization.
- Developed and implemented educational activities to promote children's learning and development.
- Organized schedules and appointments to balance family commitments with personal responsibilities.
- Facilitated communication between family members to enhance relationships and resolve conflicts effectively.
- Oversaw budgeting for household expenses, optimizing resources while maintaining quality of life.
- Researched parenting techniques and child development strategies to adapt practices accordingly.
- Read stories, sang songs and facilitated creative play.
- Implemented daily routines and activities to stimulate and engage children.
Title Clerk
1 Year 11 Months- Processed title documents for accuracy and compliance with state regulations.
- Coordinated with clients to resolve title issues and ensure timely closings.
- Maintained organized records of transactions, improving retrieval efficiency.
- Conducted thorough property research to verify ownership histories and liens.
- Reviewed closing statements for discrepancies, ensuring financial accuracy.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Organized and maintained a comprehensive database of all title transactions, allowing for easy retrieval in cases of disputes or audits.
- Collaborated with various departments to ensure smooth workflow for title processing and delivery.
Data Entry Clerk
9 Years 4 Months- Entered and verified large volumes of data with high accuracy to maintain database integrity.
- Managed document organization and retrieval processes to enhance operational efficiency.
- Conducted regular audits of data entries to ensure compliance with company standards and policies.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
Education
High School Diploma
Skills
EFD Certificate
EMD Certificate
Situational awareness
Customer service
Information documentation
Information gathering
Accuracy and precision
Telecommunications
Quality assurance
Emergency procedures
Deescalation
Problem-solving
Basic life support
Critical thinking
Active listening
Verbal and written communication
Decision-making
Data entry
Stress tolerance
Map reading skills
Call management
Emergency medical instruction
Time management
Call prioritization
Dependable and responsible
Timeline
Emergency Dispatcher
Texas Emergency Communications Center
09.2021 - CurrentRead More
Emergency Dispatcher
Cypress Creek Emergency Services
06.2019 - 08.2021Read More
Bartender
Big Texas Dance Hall and Saloon
07.2014 - 11.2019Read More
Bartender/Head of Wait Staff
Whiskey River
01.2012 - 06.2014Read More
Stay at Home Parent
Self Employed
02.2008 - 01.2013Read More
Title Clerk
North American Title
06.2005 - 05.2007Read More
Data Entry Clerk
DataQuick
01.1996 - 05.2005Read More
Simi Valley High School
High School Diploma
Read More