Beverly Mason
8278 Seagull Drive Chincoteague,VA
Summary
Accomplished Medical Assistant and 911 Emergency Dispatcher with a track record of maintaining high situational awareness and critical thinking under-pressure, notably at Berkeley County, Telecommunications Center. Skilled in computer-aided dispatching and demonstrating exceptional interpersonal communication, Effectively coordinated emergency responses and enhanced patient care, contributing to improved outcomes and efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
911 Emergency Dispatcher
Berkeley County Telecommunications Center
2021.10 - Current
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
Lead Medical Assistant
Cardinal Healthcare, PLLC
2012.01 - 2018.07
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, obtained medical history, blood pressure, weight, medical information, symptoms, allergies, and prepare for physical examinations.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Maintained clean and safe clinical environment, adhering to strict infection control standards for well-being of patients and staff.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed Phlebotomy tasks efficiently while ensuing minimal discomfort for patients during blood collection procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Coordinated referrals to specialists and provided comprehensive support throughout entire referral process for seamless patient care transitions.
Medical Assistant
Walnut Street Health Center
2009.06 - 2012.07
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Education
Certificate - Medical Assistant
Kaplan College
Hagerstown, MD 2008.04 -
Skills
- Patience and Tolerance
- Memory retention
- Prioritization
- Situational Awareness
- Active Listening
- 911 System Information Databases
- NCIC Database
- Map Reading
- Emergency Police Dispatcher Certification
- Emergency Response Procedures
- Works Well Under Pressure
- Problem-Solving
- Emergency Medical Dispatch (EMD)
- Public Safety Telecommunicator (PST)
- Emergency Fire Dispatch (EFD)
Accomplishments
Received a Cardiac Save Citation on 01/25/2024 for providing lifesaving instructions to a caller for a patient that suffered a cardiac arrest.
Certification
- CPR/AED Certification
- Emergency Police Dispatcher (EPD) - International Academies of Emergency Dispatch (IAED).
- Emergency Fire Dispatcher (EFD) - International Academies of Emergency Dispatch (IAED).
- Emergency Medical Dispatcher (EMD) - International Academies of Emergency Dispatch (IAED).
- Advanced Telecommunicator Certification – National Emergency Number Association (NENA).
- NCIC
- WEAPONS
- FEMA
- Numerous Certificates for furthering education classes
Timeline
911 Emergency Dispatcher
Berkeley County Telecommunications Center
2021.10 - Current
Lead Medical Assistant
Cardinal Healthcare, PLLC
2012.01 - 2018.07
Medical Assistant
Walnut Street Health Center
2009.06 - 2012.07
Certificate - Medical Assistant
Kaplan College
2008.04 -
- CPR/AED Certification
- Emergency Police Dispatcher (EPD) - International Academies of Emergency Dispatch (IAED).
- Emergency Fire Dispatcher (EFD) - International Academies of Emergency Dispatch (IAED).
- Emergency Medical Dispatcher (EMD) - International Academies of Emergency Dispatch (IAED).
- Advanced Telecommunicator Certification – National Emergency Number Association (NENA).
- NCIC
- WEAPONS
- FEMA
- Numerous Certificates for furthering education classes
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