Amanda Patterson
Fairview,NC
Summary
Proficient in multitasking and maintaining accuracy, with a strong work ethic and commitment to continuous learning. Demonstrates professionalism and leadership while ensuring confidentiality and effective communication. Over 8 years of experience supporting individuals in crisis, including those with mental health and substance use disorders. Recognized for strong organizational skills, attention to detail, and ability to engage with diverse populations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Assistant & Care Navigator
Dayspring Foundation
Asheville, NC
07.2023 - Current
- Supporting the ED with presentations by preparing materials and background information, compiling and maintaining records, passwords and logins, set up and use of social media platforms, assisting with establishing, revising, and maintaining office policies and procedures, making and maintaining spreadsheet with necessary data, bank set up and deposits, assisting with preparing the budget, tracking and finding past checks not received, finding and setting up new office space, ordering of office supplies, assisting with the application review, interview, hiring, training and onboarding processes, coordinating logistics for meetings and presentations, collaborate and work with Impact Health and other HSO with HOP referrals.
- Use of NCCare360 for referrals, invoicing, and reporting, assist with home accessibility and safety modifications as well as healthy home goods, provide essential utility set up which is a non-recurring set up cost for essential habitable housing, assisting with the inspection for housing safety and quality which is required to be conducted by a certified professional, provide housing move in support which include assisting the individual with non-recurring set up expenses, assist with budgeting and providing financial counseling for housing/living expenses as well as providing financial literacy education and budget basics, assist individuals with all housing needs, assist the individual to develop a housing stability plan and support the follow through and achievement of the goals defined in the plan.
Residential Safety Advisor
Homeward Bound
Asheville, NC
04.2020 - 08.2023
- Ensure that client interactions are person-centered, exercise patience, understanding, and concern for each client’s well-being, safety, development and enjoyment of life, make referrals to supportive services in our community as appropriate and support client in navigating this process, conduct room checks and provide crisis intervention, ensuring safety of the residents, only residents and guests with an ID to enter the building, reporting necessary information to case managers.
- Provide incident reports as needed.
Family Mentor
Family Preservation - Asheville DSS
Asheville, NC
06.2020 - 07.2023
- To provide emotional support to clients, including phone calls and visits with the client in the home, office and recovery setting.
- Advocate for START clients to obtain necessary services and supports such as housing, benefits, substance use treatment services and other supports as needed.
- Work with clients to provide hope, support and self-determination.
- Advise START team on the needs and experiences of HHS clients who have active substance use.
- Participate in case conferences/reviews, service planning meetings, join training sessions and other meetings as needed and/or required.
- Accompany/transport parents to services, including but not limited to substance use treatment sessions, court, and other appointments relevant to treatment/case plan goals and supporting clients in creating a WRAP.
- Perform drug screens.
Re-entry Specialist
First at Blue Ridge Inc.
12.2019 - 04.2020
- Assistance in developing appropriate home plans for residents upon their release from prison by meeting with each beneficiary several times a week, facilitate getting necessary documentation such as ID, and/or SS card, access to services and resources: housing, employment, education, etc.
- Provide connections to health (primary, dental, mental health, human services and other relevant systems.
- Serve as an advocate for residents' individual and community needs.
- Assist residents in activating/using smartphones they will be receiving as well as set up an email and VM for them.
- Supporting the residents by creating a WRAP.
Peer Recovery Support Specialist
October Road Inc.
Asheville, NC
03.2017 - 11.2019
- Worked on an Assertive Community Treatment Team in a rural area.
- Meet with peers in the community or at their homes and offer support with communication skills, coping skills, parenting skills, teach client rights, protect peer information by using HIPPA guidelines, housing and tenancy supports to include working with TCLI and HUD, vocational supports, medication delivery and medication education, psychosocial interventions, health and wellness, housekeeping, budgeting, linking to community, social norms, disability, food stamp and medicaid applications, as well as co-facilitating DBT and WRAP groups.
- Complete all peer case notes daily.
Intake Coordinator
October Road Inc.
03.2016 - 03.2017
- Facilitate the delivery of all incoming referrals by phone, emails, and faxes.
- Utilize a referral database to track the progress of the referral through the process, provide timely updates to the resource coordinators/referrals regarding the appointments.
- Was a liaison for both the facility and resource coordinators to adequately relay pertinent information to all parties involved in scheduling, cashier, light housekeeping, verifying clients insurance coverage.
Server, Bartender
Omni Grove Park Inn
08.2016 - 01.2017
- Open Spa Café, server, bartender, answered phone, light housekeeping, and cashier.
Residential Assistant
ABCCM Steadfast House
04.2015 - 08.2016
- Answer the phones, assist with donations and volunteers, check resident chores, help cook meals for ladies and kids, do room inspections, perform drug and alcohol screens, communicate with case managers, and data entry.
Education
BSW - AGS
Mars Hill University
08.2025
AAS - Human Services
AB Tech College
01.2016
Certification
- HUD Housing Inspector/NSPIRE, 07/01/24, Present
- Substance Use Certification, AB Tech College, 05/01/14, 05/31/15
- Certified Peer Support Specialist, Vaya LMCO, 03/01/18, Present
- WRAP Certified, Vaya LMCO, 04/01/18, Present
- WRAP Certified Facilitator, Vaya LMCO, 09/01/20, Present
- CPR/First Aid, Family Preservations, 03/01/16, Present
- NCI-PLUS, Family Preservations, 03/01/16, Present
- Motivational Interviewing, DHHS, 06/01/17, Present
- Trauma Informed Care, MAHEC, 06/01/22, Present
Timeline
Administrative Assistant & Care Navigator
Dayspring Foundation
07.2023 - Current
Family Mentor
Family Preservation - Asheville DSS
06.2020 - 07.2023
Residential Safety Advisor
Homeward Bound
04.2020 - 08.2023
Re-entry Specialist
First at Blue Ridge Inc.
12.2019 - 04.2020
Peer Recovery Support Specialist
October Road Inc.
03.2017 - 11.2019
Server, Bartender
Omni Grove Park Inn
08.2016 - 01.2017
Intake Coordinator
October Road Inc.
03.2016 - 03.2017
Residential Assistant
ABCCM Steadfast House
04.2015 - 08.2016
BSW - AGS
Mars Hill University
AAS - Human Services
AB Tech College
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