Hi, I’m
AMANDA PATTERSON
Restaurant And Customer Service/Hospitality
Fort Worth,TX
Summary
Customer service and hospitality expert with 10+ years of experience. Proficient in front desk operations, phone management, and office coordination. Committed to delivering exceptional guest experiences and optimizing team performance. Targeting a receptionist role to utilize strong work ethic and reliability.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Innovative and goal-oriented Management professional committed to Area of expertise. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through Action.
Overview
3
Certifications
25
years of professional experience
Work History
Heaim BBQ
Assistant Manager
11.2024 - Current
Job overview
- Coordinated inventory and vendor deliveries to support smooth store operations.
- Conducted bank runs and prepared registers to ensure financial accuracy.
- Provided assistance to staff and customers with daily inquiries and concerns to ensure satisfaction.
- Performed administrative duties, including scanning, copying, and emailing invoices.
- Created a welcoming environment at front counter to enhance overall customer experience.
Einstein Bros. Bagels
Shift Leader
11.2022 - 10.2023
Job overview
- Supervised team operations and managed opening and closing duties.
- Conducted inventory management, cash handling, and bank deposits.
- Delivered exceptional customer service at the register and via phone.
- Ensured cleanliness, organization, and compliance with food safety standards.
DoubleTree by Hilton
Customer Relations Specialist (CRS)
06.2013 - 03.2017
Job overview
- Managed front desk operations: check-ins/outs, room reservations, and guest services
- Monitored room rates and communicated promotions
- Managed customer inquiries and complaints, ensuring timely resolutions and high satisfaction levels.
- Developed and maintained strong relationships with guests, enhancing loyalty and repeat business.
- Coordinated feedback collection from guests to identify areas for service improvement.
- Trained new staff on customer service protocols, fostering a collaborative team environment.
- Implemented process improvements that streamlined communication between departments, increasing efficiency.
- Facilitated cross-departmental collaboration to ensure seamless guest experiences throughout their stay.
- Improved customer satisfaction by addressing concerns promptly and providing effective solutions.
- Conducted regular performance reviews for continuous improvement in customer service delivery.
- Served as a liaison between technical support teams and customers to ensure timely problem resolution.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Implemented company policies and procedures, promoting consistency in service delivery across all channels.
- Reduced response times by optimizing workflows and utilizing efficient case management tools.
- Negotiated favorable outcomes between customers and the organization when resolving disputes or conflicts effectively.
- Regularly exceeded individual performance metrics while contributing positively to overall team goals.
- Established rapport with clients during initial contact, setting the stage for positive interactions throughout their experience with the company.
Big Lou’s Pizza
Assistant Manager / Cook / Cashier
01.2002 - 10.2012
Job overview
- Handled high call volume for takeout and reservations efficiently.
- Managed inventory orders and staff schedules to optimize operations.
- Provided customer service as hostess, cashier, and server across various shifts.
- Oversaw both front-of-house and back-of-house operations effectively.
Education
National American UniversityAustin, TX
Some College from Business Administration, Business
05-2011
University Overview
Remote
Skills
Front Desk & Phone Handling
Customer Service & Hospitality
Administrative Support
Scheduling & Inventory
Conflict Resolution
Email, Copying, Scanning
POS & Register Operations
Microsoft Word
Filing & Paperwork
Cash Handling & Deposits
Money handling
Customer service
Problem-solving
Customer relations
Team motivation
Task delegation
Goal setting
Conflict resolution
Certification
ServSafe Manager Certified (Valid through July 2028)
Timeline
Assistant Manager
Heaim BBQ
11.2024 - Current
Shift Leader
Einstein Bros. Bagels
11.2022 - 10.2023
Customer Relations Specialist (CRS)
DoubleTree by Hilton
06.2013 - 03.2017
Assistant Manager / Cook / Cashier
Big Lou’s Pizza
01.2002 - 10.2012
National American University
Some College from Business Administration, Business