Amanda Payan
Ontario,CA
Summary
Detail-oriented professional skilled in cash register operation and returns processing. Known for maintaining organized merchandise displays and streamlining inventory management to improve overall store efficiency and customer experience.
Overview
13
13
years of professional experience
Work History
Sales Clerk
Stater Brothers Markets
Ontario, CA
08.2019 - Current
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Assisted customers with product inquiries, ensuring a positive shopping experience.
- Maintained organized merchandise displays to enhance store aesthetics and accessibility.
- Collaborated with team members to optimize inventory management and restocking procedures.
- Resolved customer complaints effectively, fostering loyalty and trust in the brand's commitment to service.
- Kept front check out area clean and organized for efficient service.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Wrapped, boxed and weighed bakery department products.
- Performed cash, card, and check transactions to complete customer purchases.
Office Technician
Ashland Integrated
San Bernardino, CA
01.2019 - 05.2019
- Managed office supplies inventory, ensuring availability and organization of materials.
- Streamlined document processing workflows to enhance efficiency and reduce turnaround times.
- Coordinated communication between departments to facilitate project updates and information sharing.
- Implemented filing system improvements, increasing accessibility and reducing retrieval time for records.
- Oversaw scheduling of meetings and appointments, optimizing time management for senior leadership.
- Collaborated with cross-functional teams on various projects, ensuring timely completion of tasks and meeting deadlines.
- Handled incoming calls professionally, directing callers to appropriate personnel or taking detailed messages as needed.
- Purchased and maintained office supplies.
- Input data into spreadsheets and databases.
- Monitored and tracked budgets and expenses.
Cashier Team Lead
Arco Gas Station
Ontario, CA
06.2018 - 01.2019
- Supervised daily cash operations, ensuring accurate transactions and compliance with company policies.
- Mentored and trained new cashiers on customer service protocols and operational procedures.
- Managed inventory levels, coordinating restocking efforts to ensure availability.
- Implemented process improvements resulting in reduced wait times at checkout stations.
- Conducted regular audits of cash drawers, ensuring accountability and accuracy in cash handling.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Restocked and organized merchandise in front lanes.
- Operated POS cash register and equipment to collect payments.
Quality Control Analyst
G&K Services
Ontario, CA
03.2017 - 01.2018
- Conducted thorough inspections of products to ensure compliance with quality standards and specifications.
- Analyzed data from quality control processes to identify trends and implement corrective actions.
- Developed and maintained documentation related to quality assurance procedures and protocols.
- Collaborated with production teams to improve process efficiencies and reduce defects in finished products.
- Facilitated cross-functional communication between departments to promote a culture of quality excellence within the organization.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Improved overall production efficiency by identifying and resolving quality control issues.
- Inspected incoming products for adherence to labeling laws and company quality standards.
- Achieved shorter lead times by optimizing workflow processes, resulting in faster delivery times for customers.
Assistant Manager
Startechtel.com
Pomona, CA
04.2013 - 01.2017
- Lead cross-functional teams to enhance operational efficiency and streamline project workflows.
- Develop and implement training programs for new staff, fostering skill development and team cohesion.
- Analyze data trends to inform strategic decision-making and improve customer satisfaction metrics.
- Perform routine maintenance on equipment, restocking and organizing inventory as necessary.
- Inspecting products, refurbishing, wrapping and labeling outgoing orders and completing all repairs on the merchandise.
- Processing work orders and notifying manager of faulty/defective equipment.
Education
High School Diploma -
Ontario High School
Ontario, CASkills
- Goal oriented
- Cash register operation
- Organization
- Sales expertise
- Suggestive selling
- Returns processing
Timeline
Sales Clerk
Stater Brothers Markets
08.2019 - Current
Office Technician
Ashland Integrated
01.2019 - 05.2019
Cashier Team Lead
Arco Gas Station
06.2018 - 01.2019
Quality Control Analyst
G&K Services
03.2017 - 01.2018
Assistant Manager
Startechtel.com
04.2013 - 01.2017
High School Diploma -
Ontario High School