Amanda Pazouki
Silver Spring,MD
Summary
Organized and dedicated, with proven track record of providing exceptional customer service in fast-paced environments. Self-motivated work ethic to perform effectively in independent or team environments. Strong interpersonal skills, excellent time management and problem-solving skills. Well-versed in monitoring tasks, teams and activities for completion, accuracy and compliance with standards. Excellent attention to detail with a methodical and well-organized nature.
Overview
12
12
years of professional experience
Work History
Transaction Coordinator
Springhill Real Estate
09.2021 - Current
- Ensure accuracy and mitigate errors throughout the process of a purchase or listing contract
- Exhibit sense of urgency while maintaining high-level of organization and attention to detail in composing an offer for agent review throughout a transaction
- Monitor team members and initial review of negotiated documents
- Maintain clients information and/or documents on multiple platforms such as Multiple Listing Service, SkySlope, Qualia and other real estate databases including digital signing systems
- Assist in the training of new employees; Welcome Orientation and SkySlope Training Services
- Oversee internal department projects to enhance the effectiveness of the Operations team, contributing to continuing improvement of overall company and department performance; may review the work of other associates.
Marketing Promotions & Beverage Sales
Echostage
12.2012 - 01.2020
- DC's largest concert venue, ranked #4 in the world and #1 in the USA
- Top Highest in beverage sales every show, averaging $4,000-$6,000 per show
- Market and promote artist material to increase revenue by advertising on social media, Facebook, Instagram, and Snapchat
- Building interpersonal connections with guests to give them a positive experience and also retain clientele.
Operations/Front Desk
LA Fitness
06.2012 - 01.2018
- Gather and close dozens of outstanding balances on accounts, EFT updates, and membership renewal
- Survey customers for satisfaction and membership retention
- Liaison between guests and management staff
- Promote membership options outside of work for additional clientele
- Maintain sales activity to consistently meet and exceed monthly quota
- Tour sessions with potential members.
Education
Yoga Teacher Training 200-Hour
Life Power Certified 06.2022
Certificate - Massage Therapy
Potomac Massage Training Institute
Silver Spring, MD02.2018
Bachelor of Science - Psychology
St. Mary's College of Maryland
Saint Marys, MD05.2012
Skills
- Attention to Detail
- Compliance Monitoring and Management
- Contract Management
- Contract Management (duplicate entry)
- Customer relationship development
- Deadline Management
- Document coordination
- Excellent written and verbal communication skills
- Flexible and Adaptable
- Multitasking
- Office Management
- Organizational Leadership, Training, and Coaching
- Planning and coordination
- Problem-solving abilities
- Processes and procedures
- Reliability
- Self Motivated
- Team Player
- Time management abilities
- Transaction monitoring
Accomplishments
- Positive feedback from clients, agents, loan officers, and other transaction coordinators for attention to details and efficiency, creating repeat business.
- Growth of Transaction Coordination Services department within a brokerage of 350 active agents.
- DC Bartender of the Year 2016
- St. Mary's College of Maryland NCAA Swimming (August 2008-2012), School Record holder, 200 breaststroke 2009-2011 and Top 10 finalist for Capital Athletic Conference in 100 & 200 breaststroke, all 4 years
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteOn-SiteHybridImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsWork from home option401k matchTimeline
Transaction Coordinator
Springhill Real Estate
09.2021 - Current
Marketing Promotions & Beverage Sales
Echostage
12.2012 - 01.2020
Operations/Front Desk
LA Fitness
06.2012 - 01.2018
Yoga Teacher Training 200-Hour
Certificate - Massage Therapy
Potomac Massage Training Institute
Bachelor of Science - Psychology
St. Mary's College of Maryland