AMANDA PEEK
Dallas,TX
Summary
Customer relationship and operations professional with 15+ years of experience managing high-volume client portfolios in the real estate and property management industry. Proven ability to drive customer retention, optimize operational processes, and improve client satisfaction across large residential communities and lease-up developments. Experienced with SaaS property management platforms, financial reporting, and cross-functional collaboration. Skilled in account management, process improvement, and customer success strategies.
Overview
14
14
years of professional experience
Work History
Assistant Community Director| Luxury High Rise
Weidner Property Management
Dallas, TX
07.2025 - Current
- Manage operations and client relationships for a large residential portfolio, ensuring high customer satisfaction and retention.
- Oversee financial performance, including rent roll management, revenue tracking, and reporting for ownership.
- Lead cross-functional collaboration with leasing and maintenance teams to improve operational efficiency and resident experience.
- Successfully maintained property delinquency below $300 for 11 consecutive months through proactive resident communication, payment follow-up, and consistent collection efforts.
- Train and supervise staff to maintain strong service standards and operational consistency.
Assistant Property Manager | Ground-Up Lease-Up
Avenue5
Mansfield, Texas
01.2024 - 07.2025
- Lead full-cycle lease-up operations for a ground-up development, driving occupancy from initial delivery toward stabilized performance
- Oversee pre-leasing strategy, pricing, and marketing execution to maximize traffic and leasing velocity
- Track and report on weekly lease-up KPIs, including traffic, conversion ratios, and absorption rates
- Partner with construction and leadership teams to align unit delivery schedules with leasing demand
- Train and lead onsite staff to achieve aggressive lease-up goals and revenue targets
Assistant Property Manager | Ground-Up Lease-Up
Fairfield Residential LLC
Dallas, TX
08.2020 - 11.2023
- Supported active lease-up operations, contributing to occupancy growth through leasing execution and resident management
- Assisted with pre-leasing efforts, application processing, and move-in coordination during high-volume unit delivery
- Maintained strong leasing momentum by managing resident experience and retention during ramp-up phases
- Supported financial performance, including rent collections, reporting, and lease-up budgeting
- Tracked leasing activity and contributed to occupancy growth strategies
Senior Leasing Manager | Ground-Up Lease-Up
Gables Residential
Irving, TX
08.2017 - 03.2020
- Led leasing strategy for a ground-up lease-up community, driving rapid occupancy growth and market penetration
- Achieved strong conversion ratios and leasing velocity through targeted sales training and coaching
- Executed pre-leasing campaigns, outreach marketing, and brand positioning strategies
- Conducted in-depth market analysis to optimize pricing and concessions during lease-up
- Played a critical role in reaching stabilized occupancy targets
Leasing Manager | Lease Up
Lincoln Property Management
Dallas, TX
06.2016 - 08.2018
- Led leasing efforts for a full-scale renovation lease-up, executing a strategic non-renewal program to vacate units for interior upgrades and reposition the asset
- Managed high-volume unit turns and re-leasing activity, driving occupancy while units were being renovated and delivered
- Played a key role in repositioning the community in the market, leasing renovated units at increased rental rates
- Tracked leasing velocity, absorption rates, and pricing strategy to balance renovation timelines with occupancy goals
- Coordinated closely with construction and management teams to align unit availability with leasing demand
- Maintained strong resident communication and customer experience during large-scale transitions and disruption
Leasing Consultant | Lease Up
Fairfield Residential LLC
Phoenix, AZ
11.2012 - 06.2016
- Assisted prospective clients through the leasing process, including application screening and contract execution.
- Delivered high-quality customer service to prospective and existing residents, strengthening customer satisfaction and community engagement.
Skills
- Customer Success & Account Management
- Client Retention & Relationship Management
- Operations & Process Optimization
- Financial Reporting & Revenue Management
- Data Analysis & Performance Tracking
- Conflict Resolution & Issue Escalation
- Staff Training & Leadership
- Lease Administration & Compliance
- Cross-Functional Collaboration
- Customer Experience Strategy
Timeline
Assistant Community Director| Luxury High Rise
Weidner Property Management
07.2025 - Current
Assistant Property Manager | Ground-Up Lease-Up
Avenue5
01.2024 - 07.2025
Assistant Property Manager | Ground-Up Lease-Up
Fairfield Residential LLC
08.2020 - 11.2023
Senior Leasing Manager | Ground-Up Lease-Up
Gables Residential
08.2017 - 03.2020
Leasing Manager | Lease Up
Lincoln Property Management
06.2016 - 08.2018
Leasing Consultant | Lease Up
Fairfield Residential LLC
11.2012 - 06.2016