Amanda Perozo
Summary
Self-motivated to bringing proven leadership, organizational and customer relations skills. Independently solved problems and kept teams on task to handle diverse business requirements. Seek to bring abilities to dynamic, growth-oriented position dedicated to business and customer success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Overnight Stocker
Walmart
Snellville, GA
10.2022 - Current
- Restocked shelves efficiently to maintain optimal inventory levels and enhance product visibility.
- Collaborated with team members to ensure timely execution of overnight stocking schedules and tasks.
- Monitored product expiration dates to ensure compliance with safety standards and minimize waste.
- Assisted in training new staff on stocking procedures, safety protocols, and equipment usage.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Kept work areas neat, clean and free from debris.
- Stocked designated items on shelves, end caps and displays.
- Interacted with guests in friendly and knowledgeable way.
- Operated equipment such as pallet jacks to move heavy boxes.
Youth Advocate
Carr Youth Group Home
Denver, CO
02.2021 - 07.2022
- Oversee resident’s daily responsibilities, including nutrition, chores, school, medications are taken
- Ensure that residents are supervised at all times by monitoring their whereabouts
- Maintain cleanliness and safety of the home
- Ensure the program rules and procedures are carried out
- Reinforce socially acceptable behaviors (i.e. manners, eating habits, safety)
- Ability to assess resident’s verbal and nonverbal needs
- Promote self-esteem, healthy boundaries, good hygiene, and appropriate appearance
- Teach and reinforce thoughtful decision-making
- Assuring safety by conducting room inspections, securing potentially hazardous cleaning products
- Engaging residents in planning activities
- Work as part of a team to identify needs and strategies to meet those needs
- Document incidents and shift notes
Restaurant Server
Denny's
Aurora, CO
10.2016 - 01.2021
- Engaged in friendly conversation with guests to build rapport and facilitate repeat business.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Repeated orders to ensure accuracy
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
- Serve welcome drinks and take orders
- Ensure the accuracy and quantity of every order
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
Security Officer
Paradigm Security Services, Inc
Norcross, GA
01.2019 - 08.2019
- Patrol hotel property ensuring safety of all personnel on property
- Observing and reporting crimes
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Monitor security cameras within various areas throughout the facility
- Reported suspicious activities and persons to law enforcement.
- Executed administrative office duties and supported management team
Restaurant Supervisor
Denny's
Boulder, CO
04.2015 - 11.2016
- Having an ability to keep calm under pressure, maintaining the best standards of service
- Organized team efforts to maximize production, efficiency and customer satisfaction.
- Trained
- Established good customer relations and excellent service to build and retain loyal customers.
- Oversaw all aspects of restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
- Worked in cooperation with front and back of house staff to ensure smooth operations.
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Kept business financial transactions highly accurate by closely monitoring transactions and handling cash in a secure manner.
Service Manager
Chipotle Mexican Grill
Atlanta, GA
07.2013 - 03.2015
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas.
- Reconciled cash and credit card transactions to maintain accurate records.
- Carefully interviewed, selected, trained and supervised staff.
Education
Bachelor of Science - Criminal Justice
Colorado Technical University
Skills
- Team leadership
- Customer satisfaction
- Point of Sale (POS) system operations
- Customer service
- Conflict resolution techniques
- Electronic surveillance
- MS Office proficiency
- Safety and security
- Surveillance
- Communication skills
Certification
First Aid/CPR Certified
Timeline
Overnight Stocker
Walmart
10.2022 - Current
Youth Advocate
Carr Youth Group Home
02.2021 - 07.2022
Security Officer
Paradigm Security Services, Inc
01.2019 - 08.2019
Restaurant Server
Denny's
10.2016 - 01.2021
Restaurant Supervisor
Denny's
04.2015 - 11.2016
Service Manager
Chipotle Mexican Grill
07.2013 - 03.2015
Bachelor of Science - Criminal Justice
Colorado Technical University