Amanda Peterson
Overview
10
10
years of professional experience
1
1
Certification
Work History
Licensed Pet Advisor
Fetch Pet Insurance - Humane Society of Utah
03.2023 - Current
- Educate an average of over 250 adopters per month on healthcare coverage for newly adopted pets
- Provide customer service to current policyholders
- Support adoptions team to provide a smooth process for adopters
- Act as point of contact between shelter and Fetch leadership
Certified Veterinary Technician
Eye Care for Animals
12.2021 - 03.2023
- Educate clients on pet’s eye diseases and how to care for them
- Review costs of surgeries and procedures with clients
- Prepare and monitor patients for procedures and surgeries
- Revamp training materials for new and incumbent staff
Veterinary Technician Assistant ECC
Blue Pearl Veterinary Partners
12.2020 - 12.2021
- Triage and treat patients with a variety of conditions
- Monitor patients for changes and adjust care as directed
- Support families during euthanasia services
- Understand and run a variety of diagnostic tests
Collections Specialist II • Drive Lead and On the Job Instructor
American Red Cross
04.2018 - 12.2020
- Manage staff and maintain donor flow through blood drives of varying sizes ranging from 15 - 120 donors per day
- Troubleshoot technology problems
- Resolve staff/staff and donor/staff conflicts
- Train new and incumbent staff when not in a Drive Lead role
Collections Tech I • Mobile Apheresis Tech
American Red Cross
12.2017 - 03.2018
- Perform duties of Mobile Phlebotomist along with running and performing maintenance on Apheresis Machines
- Exceed standards for quality assurance and customer service
Collections Tech II • Mobile Phlebotomist
American Red Cross
05.2016 - 12.2017
- Perform pre-donation screenings
- Assess donors for eligibility to donate
- Set up and break down blood drive as directed
- Drive equipment to and from donation site
Education
Associates of Veterinary Technology -
Broadview University
12-2020
Associates of Science -
Snow College
04-2016
Skills
- Problem Solving
- Client Education
- Effective time management
- Verbal/written communication
- Compliance requirements
- Customer service
- Active listening
- Task prioritization
- Attention to detail
- Organizational skills
- Teamwork and collaboration
- Goal oriented
Certification
- Property and Casualty Producer - 2023
- Certified Veterinary Technician - 2021
Timeline
Licensed Pet Advisor
Fetch Pet Insurance - Humane Society of Utah
03.2023 - Current
Certified Veterinary Technician
Eye Care for Animals
12.2021 - 03.2023
Veterinary Technician Assistant ECC
Blue Pearl Veterinary Partners
12.2020 - 12.2021
Collections Specialist II • Drive Lead and On the Job Instructor
American Red Cross
04.2018 - 12.2020
Collections Tech I • Mobile Apheresis Tech
American Red Cross
12.2017 - 03.2018
Collections Tech II • Mobile Phlebotomist
American Red Cross
05.2016 - 12.2017
Associates of Veterinary Technology -
Broadview University
Associates of Science -
Snow College