Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Amanda Pettingill

Hopkinsville,KY

Summary

Dynamic Customer Service Manager with a proven track record at Hobby Lobby, excelling in complaint resolution and team leadership. Skilled in training staff to enhance performance and foster relationships, ensuring high customer satisfaction. Adept at managing operations with attention to detail, driving service excellence in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Customer Service Manager

Hobby Lobby
Hopkinsville, Kentucky
08.2024 - Current
  • Managed daily customer service operations and ensured team performance.
  • Trained staff on effective communication and customer engagement techniques.
  • Resolved customer complaints promptly and maintained satisfaction levels.
  • Coordinated merchandise returns and exchanges in alignment with store policies.
  • Assisted in maintaining store inventory accuracy through regular audits.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Supported team members by sharing best practices for service excellence.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Evaluated and authenticated returns, exchanges and voids.

Production Worker

Denso Manufacturing
Hopkinsville, Kentucky
09.2023 - 05.2024
  • Operated assembly line machinery to produce automotive components efficiently.
  • Followed safety protocols to ensure a safe working environment for all employees.
  • Monitored equipment performance and reported maintenance needs promptly.
  • Communicated with team members regarding tasks assigned during shift.
  • Cleaned up work area at end of shift to maintain safe working environment.
  • Identified defective parts or components and removed them from production line.
  • Moved items between machines, conveyors, and transport equipment to meet production needs.
  • Tracked production data such as number of items produced per hour, day, week.

Online Sales Representative

Itworks - Fit Future
Fort Campbell North, Kentucky
01.2015 - 04.2023
  • Engaged customers through online chat and email to provide product information.
  • Processed customer orders efficiently using the company's e-commerce platform.
  • Assisted in managing social media accounts to promote products and engage users.
  • Collaborated with team members to develop effective sales strategies and campaigns.
  • Trained new representatives on customer service protocols and sales techniques.
  • Created informative content for product descriptions across various online listings.
  • Assisted customers in selecting products based on their needs and preferences.

Education

Certificate - Medical Assistant

Pima Medical Institute
Tucson, AZ
01-2012

High School Diploma -

Cienega High School
Vail, AZ
01-2008

Pima Community College
Tucson, AZ

Skills

  • Customer service
  • Team leadership
  • Complaint resolution
  • Staff training
  • Performance management
  • Relationship management
  • Effective communication
  • Time management
  • Attention to detail

References

References available upon request.

Timeline

Customer Service Manager

Hobby Lobby
08.2024 - Current

Production Worker

Denso Manufacturing
09.2023 - 05.2024

Online Sales Representative

Itworks - Fit Future
01.2015 - 04.2023

Certificate - Medical Assistant

Pima Medical Institute

High School Diploma -

Cienega High School

Pima Community College

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