Amanda Pfenning
Summary
Experienced professional with a strong background in dispatching and logistics. Demonstrated expertise in coordinating operations, ensuring prompt responses, and maintaining open communication. Committed to fostering team collaboration and adapting to evolving demands. Known for exceptional organizational skills, and problem-solving under pressure.
Overview
10
10
years of professional experience
Work History
Dispatcher
Answer Ally
05.2022 - 08.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Veterinary Receptionist
Willamette valley Animal Hos
10.2021 - 04.2022
- I composed a schedule of visits, surgical procedures and walk-ins
- I Kept treatment rooms ready for patients, regularly restocked supplies and cleaned between clients
- I Minimized treatment errors by updating forms and patient paperwork
- I Protected patients through strict compliance with HIPAA requirements
Warehouse Worker
Shipoffers
09.2020 - 12.2020
- I Helped meet promised delivery times using excellent sorting skills and strong attention to detail
- I Assisted with safe housekeeping procedures by maintaining clean work stations and areas
- I Supported team efforts by backing up fellow warehouse workers in managing incoming and outgoing products
Dispatcher
Answer Ally
11.2018 - 08.2020
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Sorter
Glass to Glass
06.2018 - 10.2018
- Met and maintained production and quality standards as set by work type and process
- Identified and adjusted workstation arrangements, work practices and workflow to reduce risk factors
- Kept work environment neat and clean
Receptionist
Suburban Chevrolet
11.2013 - 08.2015
- I Greeted incoming guests and directed individuals to appropriate personnel
- I Maintained well-organized physical and digital records
- I Managed mail, packages and courier deliveries in and out of office
- I Operated telephone switchboard to take messages and schedule appointments
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Conflict resolution
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Map reading
- Driver communication
- Calendar and scheduling software
Timeline
Dispatcher
Answer Ally
05.2022 - 08.2023
Veterinary Receptionist
Willamette valley Animal Hos
10.2021 - 04.2022
Warehouse Worker
Shipoffers
09.2020 - 12.2020
Dispatcher
Answer Ally
11.2018 - 08.2020
Sorter
Glass to Glass
06.2018 - 10.2018
Receptionist
Suburban Chevrolet
11.2013 - 08.2015
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