Amanda Picillo
Merrick,NY
Summary
Adept at driving operational excellence and safety. Leader with expertise in performance management, succession planning and process improvement. Strategic planner with strong communication skills and attention to detail. Recognized as applying a motivational leadership to enhance team performance and customer service. Showcasing a blend of hard and soft skills critical for high-stakes environments.
Overview
15
15
years of professional experience
Work History
Operations Supervisor
JetBlue Airways
Queens, NY
05.2023 - Current
- Managed all functions of the Operations Center and Operations Tower, along with their support of the airport and all related departments.
- Corresponds with other departments to advance communication and teamwork, to drive performance.
- Establishes, oversees, and reports metrics to ensure performance targets for the station are accomplished and continuously challenged.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Observed each employee's individual strengths and initiated a mentoring program to improve areas of weakness.
Airport Operations Lead
JetBlue Airways
Warwick, RI
08.2019 - 05.2023
- Cultivated and nurtured relationships with customers to support the ongoing value and experience of the JetBlue brand.
- Conducted office management and emergency preparedness orientation to provide special skills, and test specific emergency plan components.
- Complied with safety and hazardous material handling, storage, regulatory requirements, and internal procedures affecting business operations.
- Resolving escalated issues involving customers, vendors or crewmembers.
- Managed inventory and supplies to ensure materials were available when needed.
AGR Coordinator/Ground Operations
JetBlue Airways
Boston, MA
09.2011 - 08.2019
- Operated multiple aircraft systems, such as the aircraft power unit, electrical, hydraulic, and braking systems.
- Communicated with both air traffic control tower and local ramp control to successfully reposition aircraft on the tarmac, which includes active taxiways, and runways.
- Aid in securing and supporting aircraft in remote locations, which includes the operation of ground service equipment (power units, air stairs, air carts, ground power unit, tug, aircraft pushback, lavatory truck, deicing truck, etc.).
- Led operations of the department, including scheduling tasks and assigning duties.
Security Officer Supervisor
Securitas
Cranston, RI
05.2010 - 05.2011
- Optimized planning and allocation of resources by organizing security and administrative programs, business management operations, and inventory control.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Supervised grounds, employee entrances and exits, and security officers on duty. Delegated team tasks and assigned security personnel to posts or patrols.
- Issued security badges to new employees, visitors, and business partners..
Education
Airline And Travel Specialists - Travel And Tourism
International Air And Hospitality Academy
Vancouver, WA08.2011
Some College (No Degree) - Completed Coursework Towards General Education
Community College of Rhode Island
Warwick, RI08.2010
Skills
- Customer service
- Teamwork
- Operations and procedural knowledge
- Department oversight
- Focus and follow-through
- Motivational leadership
- Operational planning
- Operational efficiency and safety
- Hiring and onboarding
Timeline
Operations Supervisor
JetBlue Airways
05.2023 - Current
Airport Operations Lead
JetBlue Airways
08.2019 - 05.2023
AGR Coordinator/Ground Operations
JetBlue Airways
09.2011 - 08.2019
Security Officer Supervisor
Securitas
05.2010 - 05.2011
Airline And Travel Specialists - Travel And Tourism
International Air And Hospitality Academy
Some College (No Degree) - Completed Coursework Towards General Education
Community College of Rhode Island
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