Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Poe

Birmingham,Alabama

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

PSE SSA CLERKCustomer Support (CD/IRA Dept.)Teller / Customer Support RepresentativeLockbox Processor

Work Type

Full Time

Location Preference

HybridRemoteOn-Site
Location: Birmingham, Alabama, USGardendale, ALMorris, ALWarrior, AL
Open to relocation: Yes

Summary

Dedicated general worker with extensive experience in customer service and operational support across diverse settings. Skilled in organization and time management, emphasizing safety and attention to detail. Adaptable and committed to enhancing patient experiences while contributing to team objectives and operational success.

Overview

7
7
years of professional experience

Work History

PSE SSA CLERK

United States Postal Service
Birmingham, USA
09.2025 - Current
  • Delivered exceptional customer service to enhance customer satisfaction.
  • Processed cashier transactions, including sales, money orders, and gift card purchases.
  • Maintained cleanliness and organization of store and products.
  • Provided knowledgeable assistance on products and services to meet customer needs.
  • Preserved and protected the customer's private information and property.

Customer Support (CD/IRA Dept.)

Regions Bank
Birmingham, USA
04.2024 - 06.2025
  • Managed specialized CD and IRA account inquiries and transactions, ensuring accuracy and compliance.
  • Provided personalized financial support, enhancing customer satisfaction and maintaining regulatory standards.
  • Addressed customer issues across departments, facilitating clear communication and effective resolutions.

Teller / Customer Support Representative

Wells Fargo
Birmingham, USA
06.2022 - 09.2024
  • Handled high-volume inbound calls, ensuring customer satisfaction through effective problem resolution.
  • Delivered frontline customer service, resolving complex account issues to enhance customer experience.
  • Guided clients in utilizing banking technologies and managing accounts effectively.

Lockbox Processor

Regions Bank Operations Center
Birmingham, USA
07.2019 - 09.2021
  • Executed timely data entry and deposit processing, meeting strict deadlines to support cash flow.
  • Maintained rigorous quality control of financial records, ensuring compliance and accuracy.
  • Processed customer remittance payments accurately, contributing to reliable financial operations.

Education

General Educational Development (GED) Certificate -

Jefferson State Community College

Skills

  • Customer service excellence
  • Attention to detail
  • Effective communication
  • Patient support
  • Empathy and conflict resolution
  • Organization and time management
  • Problem solving
  • Team collaboration
  • Active listening
  • Accountability

Timeline

PSE SSA CLERK

United States Postal Service
09.2025 - Current

Customer Support (CD/IRA Dept.)

Regions Bank
04.2024 - 06.2025

Teller / Customer Support Representative

Wells Fargo
06.2022 - 09.2024

Lockbox Processor

Regions Bank Operations Center
07.2019 - 09.2021

General Educational Development (GED) Certificate -

Jefferson State Community College

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Amanda Poe