Amanda Polhamus
United Health Services Hospitals
Endicott
1
Certification
17
years of professional experience
Dependable and adaptable Food & Nutrition Supervisor with a solid background in retail operations. Skilled in multi-tasking under pressure and dedicated to optimizing workforce efficiency for superior customer service.
Work History
Food & Nutrition Supervisor
8 Years 9 Months- Oversaw retail operations across four locations, fostering team collaboration for over five years.
- Facilitated daily employee relations and organized retail meetings to enhance team performance.
- Cultivated Culinary relationships and coordinated product supply and menu planning.
- Conducted performance evaluations, providing constructive feedback to enhance team efficiency.
- Coordinated staff schedules, balancing workforce needs with operational demands.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Oversaw department operations by managing opening and closing procedures to align with established standards. Monitored patient allergies and coordinated staffing to maintain optimal department functionality. Executed all manager responsibilities related to opening and closing shifts.
- Optimized staff allocation during high-demand periods, ensuring smooth customer flow and minimal wait times.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Analyzed sales reports to identify trends and opportunities for increased revenue generation within the retail space.
Restaurant Manager
4 Months- Oversaw daily operations, ensuring high standards of food quality and customer service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Coordinated event planning and execution, enhancing guest experiences through tailored services.
- Collaborated with the culinary team to innovate menu offerings based on seasonal ingredients and customer preferences.
Restaurant Manager
7 Years 3 Months- Directed all aspects of guest event coordination and execution.
- Strategically scheduled reservation layouts to optimize guest flow and minimize wait times.
- Fostered collaboration among staff to elevate customer service standards.
- Partnered with the culinary team to promote daily specials and secure necessary ingredients.
- Maintained ongoing dialogue with guests to ensure satisfaction with their dining experience.
- Led pre-shift meetings to align staff on section responsibilities and event expectations.
- Oversaw daily cash management and deposit processes.
Education
High School Diploma
Skills
Scheduling coordination
Nutritional menu planning
Multi-tasking under pressure
Resource allocation strategies
Skilled leader
Collaborative teamwork abilities
Dependability and adaptability
Certification
ServSafe Certified
Timeline
Food & Nutrition Supervisor
United Health Services Hospitals
11.2017 - CurrentRead More
Restaurant Manager
Binghamton Country Club
07.2017 - 11.2017Read More
Restaurant Manager
Nirchi's on the Avenue
09.2009 - 12.2016Read More
Chenango Forks HIgh School
High School Diploma
Read More