Amanda Polze
West Bend,WI
Summary
Reliable Parts Specialist experienced in sales and customer service, effectively solving customer issues and promoting products. Demonstrated strong work ethic and adaptability while mastering new skills independently. High-energy Trainer skilled in developing training plans and support materials, contributing extensive experience in training and mentoring professionals.
Overview
4
4
years of post-secondary education
16
16
years of professional experience
Work History
Parts Specialist III
Rytec
Jackson, WI
06.2013 - Current
- Assisted customers in selecting and ordering appropriate parts for doors.
- Trained new staff on parts identification and inventory management systems.
- Processed returns, exchanges, and refunds in a timely manner.
- Works in Microsoft, SAP, Salesforce, HFA, Papervision and microfilm.
- Maintained training materials, moved from paper to digital.
Shop labor/ UPS specialist
Rytec
Jackson, WI
10.2010 - 06.2013
- Assembled components using hand tools and power tools efficiently.
- Maintained a clean and organized work area for safety compliance.
- Prepared shipping documentation and labels accurately.
- Prepared outgoing parcels for shipment, including packing, sealing, labeling, and affixing postage.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Worked with cross-functional teams to achieve goals.
Education
Wisconsin Law Enforcement Officer - Police Academy
Fox Valley Technical College
Appleton, WI 06.2010 - 08.2010
Bachelor of Science - Criminal Science
University of Oshkosh
Oshkosh, WI 09.2006 - 05.2010
Skills
- Parts identification
- Returns processing
- SAP software
- Customer service
- Training development
- Team training
- Attention to detail
- Time management
- Adaptability
- Problem-solving
- Critical thinking
- Effective communication
- Problem-solving skills
Timeline
Parts Specialist III
Rytec
06.2013 - Current
Shop labor/ UPS specialist
Rytec
10.2010 - 06.2013
Wisconsin Law Enforcement Officer - Police Academy
Fox Valley Technical College
06.2010 - 08.2010
Bachelor of Science - Criminal Science
University of Oshkosh
09.2006 - 05.2010