Amanda Potts
Downers Grove,IL
Summary
Motivated, enthusiastic and customer-focused individual seeking an entry-level customer service position. My attention to detail, problem solving, and active listening skills leave me with great ability to reach goals, work with a team and provide exceptional service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Teachers Aide
Soaring Eagle Academy
Lombard, IL
02.2024 - Current
- Support the regulation of students with autism throughout their school day
- Adapting to individual students in order to create regulating solutions
- The goal is to help them grow and get to their best level of independence as they grow through the years using the DIR method
- Practiced problem solving and creative thinking
Server
Craft Urban
Aurora, IL
03.2023 - 01.2024
- Served guests
- Helped with presentation
- Used sales skills in order to promote new menu items
- Utilized teamwork, active listening, empathy and efficiency
Assistant Preschool Teacher
Kensington School
Western Springs, IL
10.2021 - 08.2022
- Helped with the kids and the learning activities throughout the school year
- Assisted in prepping curriculum
- Practiced leadership by guiding activities
- Utilized child development, lesson planning and problem solving
Server
Jimmy's Bar and Grill
Naperville, IL
04.2021 - 10.2021
- Server
- Hosting occasionally when needed
- Through this position, I used my customer service skills by multitasking and problem solving for guests
Server and Bartender
Twin Peaks
Oak Brook, IL
04.2019 - 04.2021
- Server
- Fast paced
- Occasional hosting when needed
- Bartender which consisted of multitasking
Nanny
Care.com
Hinsdale, IL
09.2018 - 06.2019
- Cared and babysat for a family with a nine year old and a three year old
- Transported them to tutoring, school and activities
- Assisted with homework
- Meal prepped and cooked
- Occasionally assisted with family outings for extra help to the parents
Nanny/Babysitter
A Family Friend
Summit, IL
02.2015 - 08.2022
- Nannied for a family with two boys, aged five and six at the start
- Helped them get to and with their extra curriculum activities
- Developed time-management, empathy and leadership skills by helping around the house and organizing/creating a schedule for our days
Education
Some College (No Degree) -
College of DuPage
ILSkills
- Customer Service
- Childcare
- Bartending
- Adobe InDesign
- Typography
- Serving
- Early childhood education
- Computer skills
- POS
- Communication skills
- Restaurant experience
- Direct support
- Organizational skills
- First aid
- Supervising experience
- Active Listening
- Problem-solving
- Special Needs Support
- Behavior monitoring
- Student Support
Certification
- Food Handler certification
- Safe Serve
- Paraprofessional License
- Certified CPR
Affiliations
- Exploring nature
- Cooking
- Camping
- Singing
Languages
English
Native/ Bilingual
Spanish
Elementary
References
References available upon request.
Timeline
Teachers Aide
Soaring Eagle Academy
02.2024 - Current
Server
Craft Urban
03.2023 - 01.2024
Assistant Preschool Teacher
Kensington School
10.2021 - 08.2022
Server
Jimmy's Bar and Grill
04.2021 - 10.2021
Server and Bartender
Twin Peaks
04.2019 - 04.2021
Nanny
Care.com
09.2018 - 06.2019
Nanny/Babysitter
A Family Friend
02.2015 - 08.2022
Some College (No Degree) -
College of DuPage
- Food Handler certification
- Safe Serve
- Paraprofessional License
- Certified CPR
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