Amanda Pratt
Winnemucca,NV
Summary
Results driven, highly trained, Clinical Operations Director who is seeking long term employment with a healthcare organization. Proven track record of turning around under-performing clinics by delivering continuous process improvements to drive quality and efficient patient care. Motivating and respectful leader known for building and managing loyal, high-performance teams. Offering excellent communication, interpersonal and decision-making skills. Thriving in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Clinic Operations Director
The doctors center urgent & emergent care
09.2022 - Current
- Responsible for all administrative oversight of multiple locations focusing on clinic Management of all development, organization, implementation, and evaluation of all clinical operations
- Following OSHA guidelines, and HIPAA compliance and offering ongoing training and CME.
- Reviewed financial and operational reports on regular basis to make effective decisions.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Cultivated a high-performance work environment by setting clear expectations and fostering open communication among employees.
- Meeting regulatory standards, Ongoing performance evaluation, guidance, and development of personnel
- Identifying barriers to excellent patient care, cost effective operations, overseeing all staff, planning directing all medical activities in a medical facility, developing strategies, finance, overseeing productivity
- Partnering with surrounding government, companies, and school district to offer all medical care, works comp and after hour emergency services
- Managing all QC and auditing for EMR documentation, coding, billing, and claims.
- Recruited and hired top talent by selecting qualified individuals to maximize profitability.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
clinical supervisor/medical assistant
Columbine family practice, Onpoint medical
11.2020 - 07.2022
- Supervisor roles include however not limited to hiring, firing, scheduling, completing 1:1 weekly meeting, coaching and training of all clinical staff
- Creating and implementing policies and procedures
- Hiring and onboarding new provider Increasing revenue by adding additional services in the practices such as Botox for Migraines and cosmetic procedures.
- Expanded MA scope in which I was able to work with additional training in the following areas, BioTe hormone replacement, Cosmetic Botox, filler, Botox for Migraines and other minor in office procedure.
- Was able to increase in office patient care and profit by 35% within 3 months with implementation of policies and procedures.
PSC Lab Technician/PHLEBOTOMIST
LABCORP
03.2020 - 11.2020
- Responsible for complete management of Patient Service Center, with minimal oversite.
- All administration duties, such as checking patients, answering phones, retrieving voicemail, verifying insurance, completing lab requisitions and ensuring great lab flow.
- Proficient and timely lab draw, paternity testing, finger stick, and urine analysis.
- Maintain all facility and department logs and communications.
- Managing all IT issues, patient complaints, and offer support to surrounding provider office and St
- Anthony Hospital.
Nursing Floor Department MA
Colorado blood cancer institute
01.2020 - 03.2020
- Offer supportive care and assisted in the administration of chemotherapy, blood components, flu and electrolytes replacement.
- Assisted in triage of new and ongoing patients.
- Provided and support and education to patient and family members.
- PICC line, Port, and IV blood draws.
- Assisted with bone marrow aspiration and biopsy.
Education
Bachelor Healthcare management -
National American University - Rapid City
Rapid City, SDAssociate Applied Science, MA -
National American University - Rapid City
Rapid City, SDSkills
- Facilities Management
- Risk Mitigation
- Assignment Delegation
- Data Management
- Decision-Making
- Employee Motivation
- Operations Management
- Goal Setting
- Performance Analysis
- Employee Relations
- Leadership training
- Effective leader
- Revenue Growth
- Analytical and Critical Thinking
- Conflict Resolution
- Multitasking
- Troubleshooting
Timeline
Clinic Operations Director
The doctors center urgent & emergent care
09.2022 - Current
clinical supervisor/medical assistant
Columbine family practice, Onpoint medical
11.2020 - 07.2022
PSC Lab Technician/PHLEBOTOMIST
LABCORP
03.2020 - 11.2020
Nursing Floor Department MA
Colorado blood cancer institute
01.2020 - 03.2020
Bachelor Healthcare management -
National American University - Rapid City
Associate Applied Science, MA -
National American University - Rapid City
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