Amanda Pretty
Joint Base Lewis-McChord,Wa
Summary
Detail-oriented team player with exceptional organizational skills. Proven ability to effectively manage and prioritize multiple projects simultaneously, ensuring a high degree of accuracy in all tasks. Adept at collaborating with cross-functional teams to achieve shared goals and deliver exceptional results. Committed to continuously improving processes and driving efficiency to optimize productivity.
Overview
6
6
years of professional experience
Work History
Transportation Security Officer
Department of Homeland Security
Seattle, WA
12.2024 - Current
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Stayed current on evolving security protocols by participating in ongoing training programs and workshops regularly.
- Assisted in reducing wait times for passengers by executing swift and accurate security checks.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
- Promoted a positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.
- Prevented unauthorized access to restricted areas by verifying identification credentials and maintaining vigilant surveillance.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Collaborated with team members to ensure a secure environment for all travelers and airport personnel.
Correction Officer I
Department of Corrections
Licking, Missouri
07.2023 - 04.2024
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Conducted security checks of inmates and living areas.
IHG Army Hotels
08.2022 - 06.2023
Housekeeper
IHG Army Hotels
Fort Leonard Wood
05.2022 - 06.2023
- Keeping environment organized for guests, Providing customer service to guests
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
Training for Billing and coding
01.2019 - 12.2022
Education
Certification for Billing and Coding specialist (CBCS) -
NHA
04.2022
No Degree - Medical Billing And Coding
Penn Foster
06.2020
Skills
- Computer literacy
- Coding
- Cleaning
- Organizing
- Customer service
- Motivated Learner
- Pat searching
- Handcuffing
- Rule Enforcement
- Search and seizure
- Evidence storage
- Reliability
Timeline
Transportation Security Officer
Department of Homeland Security
12.2024 - Current
Correction Officer I
Department of Corrections
07.2023 - 04.2024
IHG Army Hotels
08.2022 - 06.2023
Housekeeper
IHG Army Hotels
05.2022 - 06.2023
Training for Billing and coding
01.2019 - 12.2022
Certification for Billing and Coding specialist (CBCS) -
NHA
No Degree - Medical Billing And Coding
Penn Foster