Amanda Profit
Midland
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
14
14
years of professional experience
Work History
Receptionist
Hassan and Liu PLLC
09.2023 - 02.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct personnel.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Guest Service Attendant
Target
05.2019 - 03.2023
- Demonstrated proactive problem-solving skills when resolving unexpected challenges or complaints from guests.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
- Efficiently process money from previous days sales, processed deposits.
- Cash handling
Receptionist/Dental Assistant
Midland Oral and Maxillofacial Surgery
03.2019 - 02.2023
- Prepared and sterilized instruments and materials for use by dentists.
- Monitored patient comfort and safety during dental procedures.
- Prepared patient X-rays and images for review by dentist.
- Contributed to comfortable patient experience, offering reassurance and support throughout treatments.
- Enhanced patient comfort by carefully explaining procedures and addressing concerns prior to treatments.
- Assisted in dental radiography, ensuring safety and accuracy for diagnostic purposes.
- Improved patient care with meticulous attention to instrument sterilization and preparation.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Answer phones, schedule appointments
Home Health Aide
Right at Home
08.2013 - 05.2016
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Improved patient well-being by providing compassionate and attentive personal care.
Cashier
7-eleven
06.2011 - 08.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Midland High School
Midland, MI06-2010
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Schedule management
- Typing speed
- Exceptional Customer Service
- Front desk operations
- Calm demeanor
- Problem-solving
Timeline
Receptionist
Hassan and Liu PLLC
09.2023 - 02.2025
Guest Service Attendant
Target
05.2019 - 03.2023
Receptionist/Dental Assistant
Midland Oral and Maxillofacial Surgery
03.2019 - 02.2023
Home Health Aide
Right at Home
08.2013 - 05.2016
Cashier
7-eleven
06.2011 - 08.2013
High School Diploma -
Midland High School
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