Amanda Puente
Summary
Dynamic and results-oriented professional with a proven track record at the City Of Sparks, enhancing permitting processes and fostering exceptional customer relationships. Expert in computer software proficiency and problem-solving prowess, I significantly contributed to departmental efficiency and customer satisfaction. My collaborative spirit and code compliance knowledge underpin a career marked by dedication and integrity.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Permit Technician II
City Of Sparks
Sparks, NV
09.2015 - Current
- Contributed to overall departmental improvement by suggesting new strategies for increased efficiency and effectiveness in the permitting process.
- Provided exceptional customer service by assisting applicants in navigating the permitting process, answering questions, and offering solutions to potential issues.
- Handled large volumes of incoming inquiries via phone calls, emails, or walk-in appointments professionally while managing competing demands on time effectively.
- Ensured accurate permit issuance by thoroughly reviewing applications and identifying any missing or incomplete information
- Expedited urgent permit requests by prioritizing tasks and working closely with colleagues to ensure timely approvals.
- Assisted in creating department policies and the training and development of new employees.
- Participated in training sessions to stay current on industry trends, best practices, and changes in code requirements.
- Assisted in developing educational materials for applicants, clarifying complex regulations and processes for easier understanding.
- Developed strong relationships with contractors, architects, engineers, property owners ensuring smooth workflows throughout the permit process.
- Managed electronic databases of permit applications, tracking their progress through the approval process and maintaining accurate records for future reference.
- Supported the development of an online permitting system for increased accessibility and user satisfaction.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Recorded and edited minutes of meetings and distributed to appropriate officials or staff members.
- Participated in community outreach events focused on educating the public about permitting requirements and procedures and fostering positive relationships.
Emergency Dispatcher
Reno Tahoe Airport Authority
Reno, NV
10.2012 - 08.2015
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Scanned suspects with NCIS per police requests to determine criminal and driver history, vehicle registration information and license status.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Followed established protocols for professional handling of emergency situations.
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
- Effectively managed stressful situations, maintaining a calm demeanor while providing crucial support to both callers and first responders.
- Participated in ongoing professional development opportunities to stay current on best practices in emergency communications and technology advancements.
- Provided on-the-job training and coaching to develop new dispatchers.
- Contributed positively towards team morale by fostering a supportive work environment within the dispatch center.
Aircraft Maintenance Technician
United States Air National Guard
Reno, NV
10.2007 - 02.2014
- Enhanced aircraft safety by performing flight line AFE preflight and postflight requirements.
- Evaluated and maintained individual aircraft components to identify and troubleshoot issues.
- Increased operational readiness of aircraft fleet through timely completion of scheduled maintenance tasks.
- Maintained accurate records of all maintenance tasks performed, ensuring compliance with FAA regulations.
- Collaborated with other technicians to complete complex repairs and improve team efficiency.
- Assisted in training new technicians, sharing knowledge and expertise to ensure high-quality workmanship.
- Developed strong relationships with colleagues, fostering a positive work atmosphere conducive to teamwork and effective communication.
- Contributed to a reduction in maintenance-related incidents by maintaining a strong focus on safety during all tasks.
Education
C-130 Aircraft Maintenance Certification -
USAF Technical Training (Sheppard Air Force Base)
Wichita Falls, TX08.2008
High School Diploma -
Galena High School
Reno, NV06.2007
Skills
- Customer Service
- Multitasking efficiency
- Professionalism and Integrity
- Computer Software Proficiency
- Problem Solving Prowess
- Record Keeping Competence
- Telephone Etiquette Awareness
- Team collaboration spirit
- Interpersonal Skillfulness
- Code Compliance Knowledge
Certification
Permit Technician Certification
Building Inspector Certification
Timeline
Permit Technician II
City Of Sparks
09.2015 - Current
Emergency Dispatcher
Reno Tahoe Airport Authority
10.2012 - 08.2015
Aircraft Maintenance Technician
United States Air National Guard
10.2007 - 02.2014
C-130 Aircraft Maintenance Certification -
USAF Technical Training (Sheppard Air Force Base)
High School Diploma -
Galena High School