Amanda Quidas
Denton,MD
Summary
Offering solid foundation in social services and interpersonal communication, ready to learn and grow in supportive environment. Brings deep understanding of community resources and client assessment, with effective communication and problem-solving skills. Ready to use and develop these skills in any given role.
Overview
14
14
years of professional experience
1
1
Certification
Work History
House Cleaner
Neat and Clean
06.2024 - Current
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Provided exceptional customer service, addressing concerns and customizing services to meet individual needs.
- Managed inventory of supplies and equipment, ensuring proper maintenance and cost-effective purchasing decisions.
Human Services Caseworker
Caroline County Social Services
02.2023 - 06.2024
- Connected clients to suitable housing options, reducing homelessness rates within the served population.
- Conducted community outreach events aimed at raising awareness about available human services resources.
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Provided ongoing case management support through regular check-ins, home visits, and follow-up appointments.
- Reduced case processing time with diligent paperwork completion and timely submission of required documents.
- Managed a caseload of over 50 clients, prioritizing needs and maintaining accurate records.
In-Home Child Caregiver
The Learning Tree Day Care Center
05.2019 - 02.2023
- Improved customer retention rates by providing exceptional care services tailored to individual child needs.
- Increased positive feedback from parents through timely progress reports that detailed each child''s developmental milestones achieved at the center.
- Maintained compliance with all state regulations and standards for child care facilities, ensuring safe and legal operation.
- Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
- Developed and executed curriculum focused on early childhood education, fostering cognitive and social development.
Case Manager
Caroline County Social Services
02.2011 - 05.2019
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Answered multi phone lines
- Outreach programs
- Contact with Delmarva power and Choptank Electric
- Interviewed clients
- Increased client satisfaction through diligent follow-up and personalized support.
Education
High School Diploma -
Colonel Richardson High School
Federalsburg, MD05-2006
Skills
- Payment collection
- Customer service
- Client interaction
- Records management
- Conflict mediation
- Case file documentation
- Case information confidentiality
- Teamwork
- Time management
- Problem-solving abilities
Certification
Employee of the month - Three different times at Social Services
Timeline
House Cleaner
Neat and Clean
06.2024 - Current
Human Services Caseworker
Caroline County Social Services
02.2023 - 06.2024
In-Home Child Caregiver
The Learning Tree Day Care Center
05.2019 - 02.2023
Case Manager
Caroline County Social Services
02.2011 - 05.2019
High School Diploma -
Colonel Richardson High School
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