Amanda Radford
Rigby,ID
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Operations Service Manager
Albertsons
Rexburg, ID, Grand Junction, CO., ID. & CO.
08.2012 - 12.2021
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Implemented strategies to increase customer service satisfaction ratings.
Contractor Administrative Assistant
Brad Kendrick
Idaho Falls, ID, ID
03.2007 - 08.2012
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Performed data entry of contract information into company database.
- Assisted in the development of bidding documents used in contracting processes.
- Reviewed requests from contractors regarding changes in scope of work or pricing structure prior to approval by senior management.
- Conducted research into potential new contractors as requested by senior management.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Generated purchase orders when requested by contractors or vendors.
- Tracked payments made to contractors using accounting software packages.
- Resolved issues between contractors and internal stakeholders in a timely manner.
- Composed, edited and typed complex memos and reports with job-related software.
- Completed routine maintenance and repair.
- Operated a variety of machinery and tools safely and efficiently.
Education
High School Diploma -
Rigby High School
Rigby, ID 09.2002 - 05.2005
High School Diploma -
Boise State University
Boise, ID 08.2005 - 03.2007
Skills
- Scheduling appointments
- Document control
- File management
- Expense reporting
- Meeting coordination
- Contract administration
Timeline
Operations Service Manager
Albertsons
08.2012 - 12.2021
Contractor Administrative Assistant
Brad Kendrick
03.2007 - 08.2012
High School Diploma -
Boise State University
08.2005 - 03.2007
High School Diploma -
Rigby High School
09.2002 - 05.2005
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