Amanda Ramey
Crofton,FL
Summary
Dynamic Payroll Coordinator with extensive experience at White Drive Motors & Steering, adept at bi-weekly payroll processing and compliance. Recognized for enhancing employee satisfaction through effective problem-solving and meticulous recordkeeping. Proven ability to streamline onboarding and payroll systems, ensuring accuracy and confidentiality while fostering strong employee relations.
Overview
12
12
years of professional experience
Work History
Payroll Coordinator
White Drive Motors&Steering
Hopkinsville, KY
12.2022 - 12.2024
- Processed payroll for over 100 employees, ensuring accuracy and compliance with company policies.
- Coordinated timekeeping systems to maintain accurate records of employee hours worked.
- Assisted in resolving payroll discrepancies by investigating and correcting errors promptly.
- Managed onboarding paperwork for new hires, streamlining the payroll setup process.
- Generated detailed payroll reports for management review, contributing to informed decision-making.
- Supported annual audits by providing necessary documentation and responding to inquiries effectively.
- Collaborated with HR to update employee records, maintaining data integrity across systems.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Completed bi-weekly payroll for 100 employees.
- Collaborated with HR department to maintain accurate employee records, ensuring seamless integration with the payroll system.
- Reviewed time records for 100 employees to verify accuracy of information.
- Partnered with external auditors during periodic reviews, providing necessary documentation to ensure clean audit results related to payroll transactions.
- Maintained confidentiality of sensitive employee information by adhering to strict data protection policies and procedures.
- Maintained compliance with federal and state regulations by staying up-to-date on labor laws and tax codes related to payroll.
- Facilitated seamless onboarding of new hires by providing comprehensive training on timekeeping and payroll policies.
- Ensured accurate payroll disbursements by closely monitoring tax deductions, benefit deductions, and garnishments.
- Improved employee satisfaction with timely resolution of payroll inquiries and concerns, fostering a positive work environment.
- Resolved payroll discrepancies quickly and successfully.
Banking Customer Service Representative
Usaa/Teletech
Hopkinsville, KY
05.2015 - 04.2018
- Delivered exceptional customer service by resolving inquiries and issues efficiently.
- Processed banking transactions accurately, ensuring compliance with company policies.
- Educated clients on banking products and services to enhance their financial knowledge.
- Collaborated with team members to streamline processes, improving overall service delivery.
- Maintained detailed records of customer interactions for quality assurance and follow-up purposes.
- Analyzed customer feedback to recommend enhancements to service protocols and systems.
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.
- Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented.
- Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
- Processed daily cash transactions accurately while adhering to security protocols, minimizing risk exposure for the bank and its customers.
- Streamlined customer service protocols, reducing wait times and improving service quality.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Hospice/Patient Aide
Aubrey Keyes
Crofton, KY
02.2013 - 04.2015
- Provided compassionate personal care, including bathing, grooming, and mobility assistance for patients.
- Assisted with medication administration under supervision of nursing staff to ensure adherence to treatment plans.
- Monitored vital signs and reported changes in patient conditions to healthcare team for timely interventions.
- Maintained a clean and safe environment, ensuring compliance with infection control protocols and safety standards.
- Documented patient care activities accurately in electronic health records for continuity of care among providers.
- Advocated for patients' emotional well-being through active listening and supportive communication techniques.
- Developed strong therapeutic relationships with patients and their families based on trust, empathy, active listening skills, and open communication.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Enhanced patient comfort by providing compassionate, individualized care and addressing specific needs.
- Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
- Reduced patient anxiety and stress by offering a calm, reassuring presence during difficult emotional moments or periods of physical discomfort.
- Enabled family members'' involvement in the hospice experience through effective communication and emotional support.
- Comforted family members, offered attentive listening and high level of emotional support.
- Prevented bedsores and other potential complications by regularly repositioning immobile patients and maintaining proper body alignment.
- Positioned patients to provide comfort and promote better body alignment.
- Maintained a safe and comfortable environment for patients through regular monitoring of vital signs and reporting changes to medical staff.
Education
Ged - General Studies
Hopkinsville Community College
Hopkinsville09.2003
Skills
- Telephone and email etiquette
- Exceptional Microsoft Excel skills
- Employee file maintenance
- Exceptionally organized
- Interpersonal and written communication
- Attention to detail
- Multitasking and organization
Timeline
Payroll Coordinator
White Drive Motors&Steering
12.2022 - 12.2024
Banking Customer Service Representative
Usaa/Teletech
05.2015 - 04.2018
Hospice/Patient Aide
Aubrey Keyes
02.2013 - 04.2015
Ged - General Studies
Hopkinsville Community College