Amanda Ramirez
Miami,FL
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
6
6
years of professional experience
Work History
Jr. Project Coordinator
Metal Master Shop
Miami, FL
02.2023 - Current
- Coordinated with department leads to identify and outline solutions to client-specified challenges.
- Assisted in the coordination of resources for projects.
- Created project status presentations for delivery to customers or project personnel.
Cashier
Costco
Miami, FL
10.2021 - 02.2023
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
Customer Service Agent
Del Toro Insurance
Miami, FL
09.2020 - 09.2021
- Returned customer calls in established turnaround time to meet company objectives.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Front Desk Associate
MegaJump Doral Trampoline Park
Miami, FL
05.2019 - 09.2020
- Processed guest payments through cash registers or credit card machines in an accurate manner.
- Answered phones, booked reservations, and responded to inquiries from customers.
- Responded to customer complaints, collaboratively troubleshooting to devise solutions.
Customer Service Agent
Koning Restaurants International
Miami, FL
02.2019 - 05.2019
- Collected deposits or payments and arranged for billing.
- Created reports detailing customer interactions for management review.
Education
Bachelor of Arts - Psychology
Florida International University
Miami, FL12-2023
Associate of Arts - Psychology
Miami Dade College
Miami, FL12-2021
High School Diploma -
G. Holmes Braddock Senior High School
Miami, FL06-2019
Associate of Applied Science -
Miami Dade College
Miami, FLSkills
- Sales and marketing
- Multitasking
- Reliability
- Documentation and reporting
- Planning and execution
- Detail-oriented
Accomplishments
- American Dream Scholarship Recipient
- Ranked Top 10% at MDC
- Civic Action Award - Bronze Level
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Jr. Project Coordinator
Metal Master Shop
02.2023 - Current
Cashier
Costco
10.2021 - 02.2023
Customer Service Agent
Del Toro Insurance
09.2020 - 09.2021
Front Desk Associate
MegaJump Doral Trampoline Park
05.2019 - 09.2020
Customer Service Agent
Koning Restaurants International
02.2019 - 05.2019
Bachelor of Arts - Psychology
Florida International University
Associate of Arts - Psychology
Miami Dade College
High School Diploma -
G. Holmes Braddock Senior High School
Associate of Applied Science -
Miami Dade College
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