Melissa Gallegos
Pico Rivera,CA
Summary
Proactive, highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. . Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a role where I can utilize my education and experience to add immediate value to an organization.
Overview
8
8
years of professional experience
Work History
Jr. Project Coordinator
Bay Cities Container
Santa Fe Springs, CA
08.2022 - Current
- Drove communication within high-performance, cross-functional organization to meet aggressive goals.
- Leveraged Amtech, Web Center, Project Flow, Nulogy, and BayView skills to input and compile data gathered from various sources.
- Assessed, monitored and reported on work progression of 20+ projects simultaneously on Excel Spreadsheets and communicated results with relevant personnel.
- Liaised with project managers to evaluate project scope and define milestones and deadlines.
- Coordinated with internal departments and external vendors for 100% on time delivery.
- Produced thorough, accurate and timely morning reports of project activities.
- Identified project needs by reviewing project objectives and schedules.
- Monitored, tracked and documented all necessary parts needed for 100% project completion (corrugate, ancillary, product).
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
CSA (Customer Service Associate)
Walt Disney Company
Anaheim, CA
03.2018 - 03.2020
- Monitor employee and patron activities to ensure liquor regulations are obeyed
- Count money and make bank deposits
- Maintain food and equipment inventories, and keep inventory records
- Solicit sales of new or additional services or products
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Resolve customer complaints or answer customers' questions regarding policies and procedures
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
- Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance
- Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
CSA (Customer Service Associate)
Walgreens
Pico Rivera, CA
08.2015 - 03.2018
- Operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Check to ensure that appropriate changes were made to resolve customers' problems
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods
- Solicit sales of new or additional services or products
- Resolve customer complaints or answer customers' questions regarding policies and procedures
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
- Implement corporate or departmental policies, procedures, and service standards in conjunction with management
- Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance
- Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
Education
Associate of Arts - Communications/Marketing
Rio Hondo College
12.2023
High School Diploma -
El Rancho High School
06.2015
Skills
- Time Management
- Problem Solving Abilities
- Multitasking
- Leadership
- Collaboration
- Communicating
- Adaptability
- Decision Making
Timeline
Jr. Project Coordinator
Bay Cities Container
08.2022 - Current
CSA (Customer Service Associate)
Walt Disney Company
03.2018 - 03.2020
CSA (Customer Service Associate)
Walgreens
08.2015 - 03.2018
Associate of Arts - Communications/Marketing
Rio Hondo College
High School Diploma -
El Rancho High School
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